Title: Elevator Operator           

Department: Guest Service

Reports To: Sr. Manager, Guest Service           

FLSA Status: Part-Time, Non-Exempt

Pay Rate:  $20.00/hour

Job Summary: 

The Elevator Operator is responsible for the safe and efficient operation of passenger elevators during events at Golden 1 Center while delivering a positive, professional, and welcoming guest experience.

This is a part-time, event-based position. Event team members must be available to work nights, weekends, and holidays based on the Golden 1 Center event calendar.

Key Responsibility Areas:

• Safely operate passenger elevators during events and maintain orderly guest flow.
• Welcome guests and provide directions and general venue information.
• Assist guests with locating restrooms, concessions, guest services, security, first aid, and other venue amenities.
• Maintain cleanliness and organization within assigned elevator areas.
• Respond to guest questions, concerns, and complaints in a courteous and professional manner.
• Assist guests with accessibility needs, including those using wheelchairs, walkers, or other mobility devices.
• Monitor elevator capacity and report operational or safety concerns to supervisors as needed.
• Interact with guests in a friendly and professional manner to enhance the overall guest experience.
• Perform other related duties as assigned.

Qualifications

• Ability to work a flexible event-based schedule, including nights, weekends, holidays, overtime, and on-call shifts as needed.
• Ability to remain professional, calm, and guest-focused in a fast-paced, high-volume environment.
• Strong communication and interpersonal skills.

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, event, or related experience preferred.
• Equivalent combinations of education and experience may be considered.

Certificates, Licenses, and Registrations

• Valid California Driver’s License preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and stand, and climb stairs. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.