Position: Box Office Ticket Seller

Reports To: Box Office Manager

FLSA Status: Part-Time, Non-Exempt

Department: Box Office

Pay: $21.00/hour

Position Summary

The Box Office Ticket Seller provides exceptional guest service while assisting guests with ticket purchases and related transactions for events at Golden 1 Center. This position is responsible for accurately processing ticket sales, handling electronic payments, and creating a positive experience for every guest.

Key Responsibilities

• Provide outstanding customer service while assisting guests with ticket purchases, exchanges, and general event information.
• Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability.
• Resolve guest concerns professionally and escalate complex issues to the Box Office Manager as appropriate.
• Ensure accuracy and accountability when handling tickets and confidential guest information.
• Maintain a clean, organized, and professional work area.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Previous cash handling, retail, customer service, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency and ability to learn ticketing software.
• Excellent attention to detail and accuracy.
• Ability to work evenings, weekends, holidays, and select daytime hours based on event schedules.
• Ability to remain professional and provide exceptional guest service in a fast-paced environment.