Title: Ambassador
Department: Guest Services

Reports to: Sr. Manager, Guest Services

FLSA Status: Part-Time, Non-Exempt

Pay Rate: $20.00/hour

Job Summary:

The Ambassador serves as a welcoming and visible presence throughout Golden 1 Center, delivering exceptional guest service and creating positive, memorable experiences for all fans and visitors. This role assists guests with venue information, accessibility needs, crowd flow, and event support while maintaining a professional, friendly, and proactive approach to guest engagement.

This is a part-time, event-based position. Event team members must be available to work nights, weekends, and holidays based on the Golden 1 Center event calendar.

Key Responsibility Areas

• Provide exceptional customer service by greeting guests and responding to questions, concerns, and requests in a friendly and professional manner.
• Assist guests with wayfinding and direct them to restrooms, concessions, guest services, security, first aid, and other venue amenities.
• Monitor entrances, concourses, and assigned areas to support guest flow and notify supervisors when congestion or operational concerns arise.
• Assist guests with accessibility needs, including those using wheelchairs, walkers, or other mobility devices.
• Support ticket relocations and assist with ticket-related concerns, escalating issues to supervisors when appropriate.
• Maintain awareness of event schedules, promotions, venue amenities, merchandise locations, and operational updates.
• Monitor assigned areas for potential safety concerns, disruptions, or hazards and respond appropriately or notify supervisors as needed.
• Respond to guest feedback and concerns with professionalism, empathy, and sound judgment.
• Remain knowledgeable about emergency evacuation procedures and assist with guest direction during emergencies.
• Interact with guests in a friendly and professional manner to enhance the overall guest experience.
• Perform other related duties as assigned.

Qualifications

Education and/or Experience:

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, event, or related experience preferred.
• Equivalent combinations of education and experience may be considered.

Other Qualifications

• Ability to work a flexible event-based schedule, including nights, weekends, holidays, overtime, and on-call shifts as needed.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and guest-focused in a fast-paced, high-volume environment.
• Ability to work accurately and courteously under pressure.
• Maintain professional appearance and grooming standards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and stand, and climb stairs. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.