FRONTWAVE ARENA MANAGEMENT INC is seeking a dedicated and experienced Safety & Security Manager to oversee and implement comprehensive safety and security protocols across the facility. The ideal candidate will be a proactive leader with a strong background in risk assessment, security operations, emergency response, and staff training, ensuring a safe, secure, and positive experience for all employees, guests, performers, and athletes at Frontwave Arena.
Key Responsibilities:
- Develop & Implement Security Programs: Create and manage safety and security policies, procedures, and training programs to ensure compliance with regulations and industry best practices.
- Risk Assessment & Mitigation: Conduct regular facility audits to identify potential hazards, develop mitigation plans, and ensure a safe environment for all.
- Emergency Preparedness & Response: Develop and manage emergency response plans, conduct drills, and ensure staff are trained to handle emergencies effectively.
- Security Systems Management: Oversee and maintain all security systems, including surveillance, access control, and fire safety systems.
- Incident Management & Reporting: Investigate security incidents, document findings, and implement corrective actions.
- Event Security Coordination: Collaborate with event managers to develop and execute comprehensive security plans for all events, ensuring proper staffing and security protocols.
- Liaison with External Agencies: Serve as the primary point of contact for local law enforcement, fire departments, and other emergency services.
- Traffic Management Support: Support the Traffic Control team with traffic management strategies during events.
- Policy Enforcement: Ensure compliance with all safety and security policies.
- Operations and Employee Support: Support employees on badge systems, and assist with incident reporting and adherence to safety standards.
Qualifications:
- Experience: Minimum 3 years of experience in safety and security, preferably in a venue, event, or hospitality setting. Experience in conducting safety and security audits, risk assessments, and investigations is highly desirable.
- Education: Associate's Degree (AA) or Bachelor's Degree in hospitality, business or related field from college or university or equivalent experience on a year for year basis for the degree is preferred
- Knowledge & Skills:
- Strong knowledge of safety and security regulations, standards, and best practices
- Strong analytical and problem-solving skills to identify and address potential risks and vulnerabilities
- Detail-oriented with the ability to multitask and prioritize tasks effectively
- Ability to work collaboratively and build relationships with internal and external stakeholders
- Strong leadership skills with the ability to influence and drive change within the organization
- Exceptional communication skills, both verbal and written, with the ability to effectively communicate safety and security information to diverse audiences
- Ability to handle confidential and sensitive information with discretion and professionalism
- Ability to respond to emergency situations calmly and effectively
- Working knowledge of MS Office programs including Excel, Word and PowerPoint
- Experience with an automated event booking system is preferred.
- Physical Demands: Ability to work both indoors and outdoors as required by event. Ability to work extended periods of time both walking and/or standing. Ability to lift up to 50 lbs.
- Certifications: (Highly Desired)
- Cal/OSHA Safety Certifications (e.g., Cal/OSHA 30-hour, Safety Trained Supervisor (STS)
- Traffic Management Certifications
- California Security Guard Card or other higher-level security certification
- Beneficial:
- Relevant certifications in safety, security, or emergency management (e.g., Certified Protection Professional (CPP), Certified Safety Professional (CSP), Certified Emergency Manager (CEM)).
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This position is on-site.
Company:
FRONTWAVE ARENA MANAGEMENT INC
- Security Program Development & Implementation: Develop, implement, and maintain safety and security policies and procedures to ensure compliance with local, state, and federal regulations, as well as industry best practices.
- Risk Assessment & Mitigation: Conduct regular safety and security audits to identify potential hazards or vulnerabilities, create action plans to address them, and implement effective risk mitigation strategies.
- Emergency Response Management: Develop and implement emergency response plans, including evacuation procedures, active shooter protocols, and medical emergency protocols. Conduct regular drills and training exercises to ensure staff preparedness.
- Security System Management: Maintain the organization's physical safety and security systems, including surveillance systems, access control systems, fire alarm/sprinkler systems, and other automated security technologies.
- Staff Training & Development: Collaborate with department managers to develop and deliver comprehensive safety and security training programs for employees, covering topics such as emergency response, de-escalation techniques, and security protocols.
- Incident Investigation & Reporting: Investigate and report on safety and security incidents, including accidents, theft, vandalism, unauthorized access, and code of conduct violations. Recommend and implement corrective actions to prevent future occurrences.
- Event Security Coordination: Coordinate with event managers to ensure effective security plans for all events, from load-in through load-out, including overseeing event security personnel, coordinating security expectations and protocols, and ensuring proper logistical placement.
- Liaison & Collaboration: Serve as the primary liaison with all outside public safety regulatory agencies and officials or agents, including local law enforcement, fire departments, and emergency medical services.
- Traffic Management Support: Support the Traffic Control team with traffic management strategies during events.
- Policy Enforcement: Work to ensure compliance by all staff to the new policies and guidelines.
- Customer Service: Addresses all customer service issues that arise before, during and after an event.
- Operations Support: Addresses all operations support and new hire tasks such as employee badge system and lost access cards.
- Technology Proficiency: Up to date with computer technology and willing to learn new programs.
- Employee Safety: Ensure staff are working safely, notifying Directors of any accidents/incidents. Investigates and fills out forms and reports if applicable.
- Customer Service: Address all customer service issues that arise before, during and after an event.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
