Parking Supervisor - Full-Time

• Greet and guide all guests in a welcoming and friendly manner.
• Respond to guest concerns respectfully and calmly.
• Responsible for the daily financial reporting across all parking lots and reconciliation of all parking revenue.
• Assist in the preparation of a bi-weekly schedule under the supervision of the Assistant Parking Manager.
• Resolve immediate staffing issues by reassigning cashiers and lot attendants based on the best interest of the operation and guest satisfaction.
• Responsible for conducting audits of cashiers.
• Responsible for supervision of team leads, cashiers, valet parkers, janitorial staff, and lot attendants.
• Responsible for coordinating cleaning and repairs with janitorial and maintenance staff.
• Ability to perform all cashier, team lead, valet parker, and lot attendant duties if needed.
• Trouble-shoot and resolve issues with parking equipment and hand-held devices.
• Ability to assist in the placement of signs, barricades, cones, and other traffic control equipment.
• Follow the system of checks and balances to ensure accuracy of reporting for reconciling cash.
• Report unattended bags and packages, medical situations, incidents, or emergencies (immediately to the command center) for the designated shift assigned.
• Maintain a positive, outgoing demeanor, adhering to the core expectations of our guest services team.
• Ensure staff take their appropriate breaks without affecting coverage.
• Supervise staff to ensure staff follow policies and procedures.
• Resolve guest issues and complaints by providing the ultimate guest experience.
• Ensure guests are exiting the parking lot safely.
• Ensure that proper traffic flow is maintained for the operation.
• Give adequate directions to guests professionally.
• Resolve parking lot disputes that occur between guests.
• Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude.
• Walk posts with the management team to ensure accuracy of coverage.
• Attend and participate in daily briefing with the management team.
• Ability to multi-task in difficult situations and still meet important daily operating deadlines.
• Provide on-the-job training, coaching, and development.
• Monitor two-way radio traffic.
• Responsible for assisting and participating in the area emergency, evacuation plan, and evacuation drills.
• Possess a high level of area knowledge and the operations associated with the area assigned.
• Performs other duties as assigned.

• Must possess a valid driver’s license, as driving golf carts and other vehicles is essential to the operation.
• Previous supervisor experience.
• Previous parking and customer service-related experience.
• Valet Parking experience preferred.
• Bilingual (preferred).
• Personable and proactive team player with excellent communication skills.
• Basic computer skills required, including Excel and Word.
• Must be able to work 12+ hour shifts. This includes occasionally working overnight hours during certain large events.
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 75 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees may be exposed to hazardous chemicals, electrical shock risks, and vibrations throughout the shift.
• Employees will be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.