Job Description

Attendants are responsible for providing an excellent guest experience with taking food and beverage orders in a timely and efficient manner. The Attendant position reports to the Concessions Management Team and is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Greet guests in a warm and welcoming manner
Accurately use POS system while serving high volumes of guests in concessions stands
Follow cash handling and tip reporting guidelines
Expedite guest food orders in a timely manner at concession stands or portables
Stock product, set up set up condiment stations, cashier stations and display baskets
Thoroughly complete all station set-up and breakdown responsibilities
Practice proper product control and handling of all inventory and equipment
Partner with other team members to ensure food and beverage quality
Assist in preparation of food items
Check concessions equipment to ensure proper use
Understand and execute responsible alcohol service
Understand and maintain proper sanitation and food safety
Be comfortable with the arena and know how to navigate personally, as well as, assist guests
Help maintain and ensure excellent customer service
Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena

Competencies

1. Communication Proficiency.

2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.

Physical demands

The ideal candidate will be able to work in a concession setting approximately 20 to 30 hours per week. Entire shift will be spent on feet or walking around venue. Fast-paced work in the concessions will be necessary exerting up to 40lbs of force. Attending to guests, as well as, taking and delivering orders will need to be done quickly and efficiently. Pushing a cart may occasionally be required and can sometimes be heavy. Bending and lifting will be required regularly to complete work-related job tasks.

Additional Eligibility Qualifications

Must be a minimum 21 years of age
Previous customer service and cash handling experience is a plus
Ability to work in a fast-paced evolving environment in which guest satisfaction is always the goal
Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
Basic math and cash handling experience
Ability to multi-task
Adhere to all cash handling standards
Work together with co-workers to ensure that guests are always receiving excellent customer service & genuine hospitality
Understand and execute responsible alcohol service
Understand and maintain all safety and sanitation practices
Be comfortable with the arena and know how to navigate personally, as well as, assist guests
Show knowledge of arena FAQs including event, parking and ticketing information
Other tasks as assigned by supervisors and/ or managers.
Strong attention to detail and proven customer service skills
Exceptional organization and prioritization a must
Must be able to work in an environment with fluctuating temperatures
Must be able to perform physical requirements of the position, including bending or lifting up to 40lbs and standing and/or walking for extended periods of time
Flexible schedule – candidates must have the ability to work nights, weekends and holidays as required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.