Catering Supervisor - Trail Drive Management Corp. (Fort Worth · TX)

Trail Drive Management Corp. jobs
Sports Jobs in Fort Worth · TX
Food and Beverage: Server/Concessions
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
 Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.

 Reports to:      
Job Description 
A Catering Supervisor is responsible for overseeing all catering operations and ensuring quality, hospitality and customer service are always provided.  Catering events may occur at all times of the day and be executed in any area of the arena.  A Catering Supervisor will support the Catering Manager with oversight of all events and assist catering team members with the event set-up, clean-up and execution.  A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation.  They will partner with all other F&B departments, especially, culinary to facilitate each unique event.  Catering Supervisors works with their counter parts to help monitor and maintain the food quality, hold times and safety /sanitation standards of the department. Catering Supervisor are required to oversee and ensure the proper service of alcohol.  Supervisors are to assist with any other task requested by Food & Beverage Management team. Hours for this position fluctuate depending upon the catering and special event schedule.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Oversee and ensure quality hospitality and customer service to our standards and to guest/ host preference as outlined on all Banquet Event Orders (BEO’s)  
  • Oversee and ensure timely, complete and proper set-up of all catering events assigned
  • Be visible and ready to assist team members and guests, as needed, throughout the event
  • Expedite the communication of special food and beverage requests, additions, and/ or guest-related issues to the appropriate entities
  • Assist with ordering, requisitioning and inventory management of catering related materials
  • Oversee and support the general organization and cleanliness of all catering storage areas
  • Understand and ensure proper execution of responsible alcohol service
  • Understand and ensure we maintain proper sanitation and food safety 
  • Ensure proper documentation at each event and at all bars (when needed) is completed: including but not limited to: temperature logs, wine and liquor inventory, consumption sheets, bar yields, spill logs, spoilage tracking, etc…
  • Assist Catering Management Team in training of team members to ensure their success and the success of the department as a whole
  • Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
  • Monitor food and beverage quality/ presentation throughout the event
  • Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards 
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Have complete knowledge of all menu items and presentations
  • Partner with the F&B and Honda Center Senior Leadership to ensure a successful operation
  • Other responsibilities and tasks as deemed appropriate by the Management Team at Honda Center

1. Financial Management.
 2. Technical Capacity.
 3. Performance Management.
 4. Business Acumen.
 5. Communication Proficiency.
 6. Ethical Conduct.
 7. Leadership.
 8. Problem Solving/Analysis.
 9. Strategic Thinking.

Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical demands
The ideal candidate will be able to work in an office like setting approximately 30 to 40 hours per week. Occasionally there will be one to three hours in a day in which the candidate will be on their feet.  Walking around the arena and pantry will be necessary. Expediters will be moving throughout the pantry retrieving items for each order. 

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more.

Additional Eligibility Qualifications
  • Minimum 1 year of leadership experience with in the food and beverage industry; catering experience preferred
  • Possess excellent written and verbal communication skills; proficient in Microsoft applications (Word, Excel, PowerPoint and Outlook)
  • Ability to multi-task
  • A strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization is a must   
  • Schedule flexibility, hours are subject to change each week. Work days are scheduled based on catering events which can be schedule 24/7, 365 days
  • Must possess excellent interpersonal skills and diplomacy
  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
  • Must be able to work in an environment with fluctuating temperatures

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.