JOB SUMMARY:

We are seeking a professional and personable Security Host to join our team at The Underground. This is an exclusive dining and hospitality space within the Delta Center. This unique role requires an individual who can seamlessly combine exceptional customer service with strong security awareness. The ideal candidate will be the first point of contact for our valued guests, ensuring a welcoming environment while upholding the highest standards of discretion, safety, and professionalism.

DUTIES & RESPONSIBILITIES:

• Greet all guests with professionalism and courtesy, ensuring a positive first impression.
• Verify guest credentials and access to restricted areas with tact and discretion.
• Monitor guest flow, entrances, and overall environment to maintain a secure and enjoyable atmosphere.
• Collaborate with arena security, management, and event staff to uphold venue policies and safety protocols.
• Maintain a polished, approachable presence while remaining vigilant and proactive.
• Balance authority with hospitality, ensuring guests feel both secure and welcomed.
• Build and maintain a strong knowledge of clientele, including VIPs, special guests and repeat clientele all whilst providing a personalized service.
• Serve as a visible and approachable presence to assist with inquiries or special requests.
• Represent the brand with poise and discretion, reinforcing an atmosphere of exclusivity and comfort.

QUALIFICATIONS:

• Prior experience in high-end hospitality, luxury venues, or security roles preferred.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Strong situational awareness and conflict resolution skills.
• Ability to maintain professionalism under pressure.
• Flexible availability, including evenings, weekends, and event days.

Ideal Candidate

A polished, approachable professional who is as comfortable welcoming VIP guests as they are maintaining a secure environment. Candidates should be discreet, reliable, and dedicated to delivering both safety and service at the highest standard.

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.