Delaware North Careers

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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Restaurant Supervisor for Dempsey's Brew Pub & Restaurant

Delaware North Sportservice - Oriole Park at Camden Yards
Baltimore, MD
Food and Beverage: Food/Beverage Management
Our Exciting Work Environment


Dempsey’s Brew Pub and Restaurant – named after beloved former Baltimore Oriole Rick Dempsey – is the sports-themed brew pub and restaurant open daily on Eutaw Street at Oriole Park at Camden Yards. The menu is upscale American fare and features a wide assortment of bottled beer to go along with Dempsey’s original in-house-brewed draft beers. The restaurant space is 11,000 square feet, with the capacity to hold up to 250 people, plus summer patio seating on Eutaw Street.
Dempsey’s Brew Pub and Restaurant is a year-round operation – open for lunch and dinner during both game days and non-game days.

Position Summary

Assists management with the efficient operation of the restaurant, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards

Essential Functions: 

• Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner
• Trains new and existing associates, under the direction of management
• Handles disciplinary matters and ensures quality employee performance
• Enforces and adheres to all unit and company alcohol service policies and procedures.
• Ensures quality, accuracy, and timely delivery of food and beverage orders
• Assists associates with service and/or billing issues
• Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
• Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
• Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management.
• Performs opening and closing procedures
• Verifies all paperwork is complete and turned in at conclusion of shift/event
• Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked.
• Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations
• Completes daily point-of-sale reports as requested by management
• Adheres to and enforces inventory and labor control measures; performs inventory counts as requested
• Performs other duties as assigned

Education & Experience:

• High School Diploma or GED required; Associates degree in Food & Beverage or related field, preferred
• Minimum of 2-3 years work experience in front-of-house restaurant or foodservice position, in a high volume environment, required
• One year supervisory experience in restaurant or service environment preferred
• Experience in cash handling and credit card processing required
• Previous experience using computerized POS system required; previous experience with Micros POS preferred.

Knowledge, Skills & Abilities:

• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Ability to complete required pre-employment sanitation and alcohol service training
• Knowledgeable in the operation of a high volume sit-down restaurant with high service standards.
• Possess basic knowledge of bar operations and standard drink recipes and alcohol brand names.
• Basic math skills; ability to accurately total guest checks, account for cash and inventory.
• Strong verbal and written communication skills – ability to communicate with staff and to prepare written reports
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
• Highly motivated, ability to take initiative, ability to work in fast-paced environment
• Team-oriented; ability to work effectively with others

Physical Requirements:

• Ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions.
• Ability to maneuver between tables and around corners.
• Ability to lift, balance and move large food trays, weighing up to 50 lbs.
• Visual acuity and hearing sufficient to take orders and prepare bills.

Eviornmental Working Conditions: 

• Majority of time spent alternating between indoor, climate-controlled environment of restaurant and temperature fluctuations of warehouse and kitchen.


If you have exceptional guest service and ability to work in a fast paced environment, you’ve got the ticket to this unique opportunity. Must be at least 18 years of age to serve alcoholic beverages.

If you’re looking for a flexible way to earn more in a great environment, look to Delaware North Sportservice – Where every day is game day! Apply today!

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.
 

Job Questions:

  1. How did you hear about this job?

  2. Do you have restaurant experience?

  3. Do you have Suprvisory experience?

  4. Have you ever been employed by Delaware North or any of its operating companies?

  5. If "Yes", where?

  6. Are you 18 years of age or older?

  7. Are you authorized to work in the United States?

  8. Are you currently employed?

  9. If you was referred by a person from Delaware North Sportservice? Please provide the full name.