Contemporary Services Corporation - Los Angeles
Senior Venue Manager, CSC Los Angeles
Contemporary Services Corporation - Los Angeles - Manager
Los Angeles, CA
Security · Facility/Venue Management · Event Operations/Management
$85,000 - $95,000 / year
0
6
hours ago
Job Title: Senior Venue Manager
Reports To: Director of Events
Supervises Others: Yes
FLSA Status: Exempt
COMMITMENT: Full-time
COMPENSATION: $85,000 - $95,000 Annually
BENEFITS: 401(k) and Life Insurance, Vacation Time, Dental Insurance, Medical Insurance, Voluntary Life Insurance, Vision Care Insurance, Direct Deposit, ESOP - Employee Stock Ownership Program, Relocation Stipend, Paid Travel, Long/Short Term Disability, Management Growth & Development Plan, Mentorship Program, Bonus Opportunities, Corporate Trainings
ABOUT CONTEMPORARY SERVICES CORPORATION (CSC):
Established in 1967, CSC is the world leader in crowd management and event security. CSC’s esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world’s most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, US Open Tennis, Kentucky Derby, 30 Super Bowls, 10 Olympic Games, 4 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups. CSC operates 49 branch locations throughout the United States and Canada. For more information, please visit our website www.csc-usa.com
GENERAL PURPOSE OF JOB:
The Senior Venue Manager is responsible for the operational leadership and service delivery of CSC's event operations at assigned venues within the branch portfolio. This position owns venue-level operating standards, staffing plans, tactical deployments, and event cost estimates, and serves as the senior CSC representative to venue management, client stakeholders, and public safety partners at the venues assigned. The Senior Venue Manager builds and sustains the Event Manager bench through succession planning, mentorship, and structured development, and maintains a consistent presence at major events to provide oversight and proactive risk mitigation. Venue assignments are set by branch leadership and may span multiple properties.
ESSENTIAL DUTIES, RESPONSIBILITIES and OVERSIGHT: The duties below reflect the minimum requirements for this position.
- Maintain a valid and current security guard license, guard registration card, or jurisdictional equivalent as required where the employee works.
- Direct the day-to-day operational management of CSC's service delivery at assigned venues, holding accountability for staffing levels, deployment quality, and client satisfaction.
- Build, develop, and maintain strong working relationships with venue management and client representatives, identifying their needs and exceeding their expectations.
- Serve as the principal on-site liaison between assigned venues and CSC management teams.
- Attend meetings and serve on committees as a representative of the organization, with the ability to speak on behalf of CSC as it relates to event operations and visitor safety in emergency situations.
- Proactively identify and address potential client and operational issues before they escalate.
- Coordinate the organization of staffing plans, deployments, and event cost estimates for assigned venues.
- Teach and enforce company, client, and venue operating standards; serve as a principal source of information on the rules and procedures governing security and event management operations.
- Create, manage, or edit venue operations manuals, standard operating procedures, event manager continuity plans, and other policy-driven mandates and guidelines.
- Create, edit, or maintain branch-specific event manager training curriculums, operational guidelines, and related content.
- Develop the Event Manager bench through succession planning, mentorship, and structured on-the-job development.
- Be present at all major events with the ability to mitigate any potential issues that may arise before, during, and after the event.
- Identify legal requirements and government regulations affecting venue operations and training functions to ensure policies, procedures, and documentation follow local/state/federal reporting processes.
- Manage the weekly calendar of events occurring at assigned venues and the surrounding community to coordinate resource allocation wherever necessary.
- Ensure that all timelines and deadlines are met and produce satisfying results for the client.
- Travel to various job sites to provide field assistance; assist with additional projects and other branch-related assignments.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Event Managers, event day leadership, and front-line staff at assigned venues, serving as a primary lead for specific projects or general event operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Some responsibilities will include interviewing, hiring, training, coaching, mentoring, and counseling employees to assist in their individual growth and success. Provides performance evaluations, resolves conflicts, and ensures optimum utilization of all resources (people and material).
SKILLS & QUALIFICATIONS:
- Ability to maintain good client/customer relations and work in a team setting.
- Ability to speak effectively before groups of employees, applicants, customers, or organizations.
- Possess good verbal/written communication skills and people management skills.
- Ability to work in a fast-paced, high-pressure environment and make sound decisions quickly.
- Work necessary hours needed to complete job preparation in addition to mandatory event hours, including evenings, weekends, and holidays.
- Walking significant distances, including up and down stairs, as required to roam throughout the venue.
- May operate event vehicles ("golf carts") when provided for events, subject to completion of company training.
- Oversee the care, issuance, and return of all company-issued equipment.
- Complete mandated industry training as assigned.
- Reliable transportation and willingness to travel to off-site meetings, trainings, and events.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree; five years of related work experience in the event industry, including two years in a management role; three years of general related experience in security and customer relations, crowd management, military, law enforcement, TSA, or other government-related experience is helpful; or any equivalent combination of the above-mentioned will be considered. A security guard license, guard registration card, or other equivalent relative to the state in which the employee is employed and performs security-related work is required.
LANGUAGE ABILITY:
Ability to read and interpret documents such as administrative rules, regulations, and procedure manuals. Ability to write curriculum and materials related to and as required by the Company's security needs. Ability to speak effectively before large groups of customers or employees of an organization.
MATH & REASONING ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER & EQUIPMENT SKILLS:
To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Microsoft Excel, Microsoft Explorer, Microsoft Outlook, Microsoft PowerPoint, and Microsoft SharePoint. Must become proficient in the company ProtaTECH Scheduling program (WISH).
TRAVEL:
Reliable transportation and willingness to travel to off-site meetings, trainings, events, and various job sites is required.
