Job Title: Employee Experience Manager, CSC Los Angeles
Reports To: Senior Training Manager
Supervises Others: Yes
Commitment: Full-time
Location: CSC Los Angeles Office & Associated Venues as Needed
Compensation: $65,000 – $70,000 Annually
BENEFITS:
401(k) and Life Insurance
Vacation Time
Dental Insurance
Medical Insurance
Voluntary Life Insurance
Vision Care Insurance
Direct Deposit
ESOP – Employee stock ownership program
Relocation Stipend
Paid Travel
Long/Short Term Disability
Management Growth & Development Plan
Mentorship Program
Bonus Opportunities
Corporate Trainings
ABOUT CONTEMPORARY SERVICES CORPORATION (CSC):
Established in 1967, CSC is the world leader in crowd management and event security. CSC’s esteemed clientele base includes more than 120 stadiums and arenas, over 100 universities and scholastic institutions, more than 49 convention centers, and numerous clients within the professional ranks of MLB, MLS, NBA, NFL, NHL, and NASCAR. CSC has also provided services for the world’s most prestigious special events, including Collegiate Bowl Games, NCAA Final Four Tournaments, Ryder Cup, Presidents Cup, US Open Tennis, Kentucky Derby, 30 Super Bowls, 10 Olympic Games, 4 Presidential Inaugurations, 3 Papal Visits, and 2 FIFA World Cups. CSC operates 49 branch locations throughout the United States and Canada. For more information, please visit our website
www.csc-usa.com
GENERAL PURPOSE OF JOB:
The Employee Experience Manager is responsible for shaping and strengthening the employee journey at CSC Los Angeles by leading engagement, retention, recognition, and communication initiatives. This role works under the Workforce Planning & Development Department and partners with Recruiting, Human Resources, and Operations to deliver a consistent and professional employee experience. In addition to backend project management and administrative responsibilities, the position involves being present at some events to connect with staff, collect feedback, and champion employee-centered initiatives at affiliated CSC events within the Los Angeles Market.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.
- Serve as a dedicated point of contact during the new employee acclimation period.
- Coordinate and promote the external Employee of the Month program and other recognition initiatives.
- Conduct regular employee surveys and analyze feedback to support culture and retention strategies.
- Design and implement both short-term and long-term employee retention strategies that support ongoing engagement and loyalty.
- Attend events as needed to support staff, assess morale, and ensure consistent employee experience touchpoints.
- Maintain employee engagement documentation and recognition logs.
- Support internal SharePoint updates and contribute to social media content that highlights culture and professionalism; baseline knowledge of platforms such as Facebook, Instagram, and LinkedIn are expected.
- Provide feedback to leadership on trends, staff concerns, and engagement gaps observed in the field or via survey data.
- Tracks and report employee experience KPIs to guide strategic adjustments.
- Supports local and company-wide initiatives related to inclusivity, belonging, and access.
- Other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
Leads employee-facing programs that directly influence onboarding, engagement, recognition, and retention across the CSC Los Angeles branch. This role exercises independent judgment in planning and executing initiatives that strengthen company culture, boost morale, and elevate the overall employee experience. May coordinate and oversee project-based staff, interns, or temporary teams during special events, hiring activations, or engagement initiatives. Provides guidance and direction to employees to support their professional development and workplace success. Collaborates with Workforce Development and Planning to ensure initiatives are implemented in compliance with all company policies, procedures, and applicable federal, state, and local regulations.
KNOWLEDGE, SKILLS & ABILITIES
- Strong computer skills and working knowledge of Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
- Must become proficient in company Workforce Management Systems
- Familiarity with creative tools and software (e.g., Canva, Adobe Creative Suite) preferred
- Strong verbal and written communication skills with the ability to tailor messaging for different audiences
- Excellent interpersonal skills and the flexibility to work effectively with employees, applicants, and leadership at all levels
- Baseline knowledge of social media platforms (Facebook, LinkedIn, Instagram) and their role in employee engagement
- Proficiency in virtual communication: Zoom, Google Meet, & Microsoft Teams
- Ability to speak effectively before groups of employees, applicants or organizations
- Strong customer service orientation and a solutions-focused mindset
- Effective time management skills
- Must be a self-starter and be able to make independent decisions
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree required, or an equivalent combination of education, training, and relevant experience in employee engagement, employee experience, recruiting, human resources, marketing, communications, public relations, or fundraising.
LANGUAGE ABILITY:
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to author speeches and articles using original or innovative styles and techniques. Ability to speak effectively before large groups of customers or employees.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in abstract, concrete, or mathematical and diagram formats. Ability to apply common sense understanding to support problem-solving initiatives.
COMPUTER & EQUIPMENT SKILLS:
To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Microsoft Explorer; Microsoft Outlook; Microsoft PowerPoint; and Microsoft SharePoint. Must become proficient using the company Workforce Management Systems. Must be proficient in using social media and applicable social media analytic systems such as Hootsuite.
TRAVEL REQUIREMENTS:
As a nationwide organization with involvement in many of the world's premier events, the CSC Los Angeles Employee Experience Manager may be asked to travel to other branch locations and provide management assistance for such events. Some common annual events include the Super Bowl, World Cup Soccer Events, Olympic Sporting Events Coachella Valley Music Festival, Stagecoach Country Music Festival, Electronic Daisy Carnival (EDC), NFL Playoffs, and various conventions. All travel is paid for by CSC.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
