The Employee Experience Ambassador supports the Workforce Development Department and serves as the first point of contact for employees, applicants, visitors, and partners entering the branch office. Reporting to the Employee Experience Manager, this role supports front desk operations, visitor coordination, office administration, and employee experience initiatives. The Ambassador helps maintain a welcoming, professional, and organized Employee Experience Center while supporting engagement, recognition, and retention programs. As needed, this role may be required to participate in field work as directed by management.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.
Front Desk & Visitor Experience:
• Greet employees, applicants, vendors, and guests professionally and ensure all visitors sign in.
• Utilize the Envoy visitor management system to manage check-ins and visitor logs.
• Maintain a clean, organized, and professional reception area.
• Notify appropriate personnel of visitor arrivals.
• Support access control procedures in alignment with company guidelines.
Administrative Support:
• Answer and route incoming phone calls promptly and professionally.
• Monitor and respond to reception inbox emails.
• Take accurate messages and ensure timely follow-up.
• Receive, sort, and distribute incoming mail and coordinate outgoing shipments.
• Assist with scheduling meeting rooms and shared office spaces.
• Maintain front desk supplies and complete daily logs.
• Monitor and triage shared department inboxes to ensure timely routing, response, and escalation of inquiries in alignment with department guidelines.
Employee Experience Support:
• Assist the Employee Experience Manager with engagement initiatives and in-office events.
• Support recognition programs such as Employee of the Month.
• Assist with employee surveys and feedback collection.
• Support new employees and welcome onboarding touchpoints.
• Provide support as directed by the Employee Experience Manager.
• Assist with branch social media engagement, including post drafting, story sharing, and comment monitoring in alignment with CSC brand guidelines
SKILLS:
Oral Communication Skills Written Communication Skills Interpersonal Communication Skills
Diplomacy Organization Planning
Professionalism Reading Skills Attention to Detail
Computer Literacy Database Management Problem-solving Skills
EDUCATION AND/OR EXPERIENCE:
High school diploma required. Bachelor’s degree preferred. Minimum of 2 years of office, reception, administrative, or customer service experience preferred. Proficiency in Microsoft Office required.
LANGUAGE ABILITY:
Ability to read and interpret company procedures and communicate effectively with employees, applicants, and visitors.
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER & EQUIPMENT SKILLS:
To perform this job successfully, an individual should have proficiency in Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, and other office software. Must be able to learn internal scheduling and compliance tracking platforms.
