Director, Ticket Sales - Comcast Spectacor (Portland · ME)

Comcast Spectacor Jobs
Jobs in Portland · ME
Ticket Sales and Services: Ticket Sales Management
The Standard
At Comcast Spectacor, we strive to win championships, deliver the best fan experience in sports and entertainment, and serve as a unifying force for the community. It matters how we get there. There is a standard.  
*Dedicated
- We work hard and get things done.
*Collaborative
- We are great teammates. We put each other and the organization first.
*Innovative
- We challenge the status quo. If there is a better way, we find it.
*Informed
- We make decisions based on data and analysis. We know our stuff.
*Responsible
- We are ethical stewards of the platforms, resources and access granted to us.
*Intentional
- We are purposeful and consistent in building a culture that welcomes and respects everyone. We provide equal opportunities and treatment.
We hold ourselves accountable to the Standard.


Title:               Director of Ticket Sales
Entity:            Portland Hockey LLC 
Reports to:     VP of Business Operations
Supervises:     Sales Staff 
Status:            Full-Time; Salaried Exempt
EEO:              First/Mid-Level Official and Manager
 
 
Qualifications:
·  Bachelors Degree in Marketing, Sports Management, or Business-Related field required
·  Familiarity with Database Management - Salesforce
· Minimum of three (3) years Ticket Sales experience with a professional sports team including some supervisory experience 
· Ability to travel and work nights, weekends and select holidays, in addition to traditional business hours, is required
·  Excellent organizational skills, leadership skills, customer service skills required 
·  Positive thinker required
·  Enthusiastic, tireless teacher, motivator and sales professional required
·  Excellent knowledge of PC systems including Word, Excel, and database management software
·  Ticketing software knowledge a plus – Ticketmaster Host, Fevo and TM1
 
Essential Functions: 
·   Maintains leadership and control over department.
·   Responsible for producing the maximum revenue for the Portland hockey team through the sale of ticket packages.
·   Knowledgeable of product lines including season plans, partial plans, and premium seating group packages.
·  Recruits, hires and trains all full-time Account Executives and Sales Associates.
·  Create campaign schedule to ensure complete prospecting canvas of all products.
·  Develops and educates sales team for improvement and potential promotions within Comcast-Spectacor.
·  Assist with researching and maintaining relationships with all sales personnel to assist with product knowledge and seating requirements.
·  Responsible for reporting revenue, commissions, and tickets.
·  Manages all database information listings acquired through various entities 
·  Ensures that Account Executives are meeting all of their goals and objectives.
·  Assist with closing business, sales calls and appointments for all Account Executives and Sales Associates.
·  Establishes goals and incentive programs for sales staff.
·  Responsible for handling customer challenges and/or concerns as they relate to sales made by the department.
·  Assists with requests for additional support staffing for outside events and games.
·  Personal Selling.
·  Organize and complete weekly sales reports to the VP of Business Operations
·  Write, create, and execute overall Ticket Sales Marketing plan to increase Ticket Revenue
·   Prepare sales material and collateral
·   Create weekly and monthly sales contests to create synergy within the department.
·   Continued training of sales staff to increase Account Executives’ skill sets.
·   Research and implement “best practices” of sales events by networking with other professional sports teams.
· Create a “true” sales environment.
·  Serve as liaison with Team Box Office during events
·  Help create a sales budget for all ticket revenues 
 
Nonessential Functions:
·  Other duties and responsibilities as assigned
 

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Intellectual/Social demands:

·   While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 
Physical demands:
·  While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. 
 
Work environment:
·  The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications 
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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