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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Guest Services Manager - Paul Brown Stadium - BEST Crowd Management (Cincinnati · OH)

BEST Crowd Management jobs
Sports Jobs in Cincinnati · OH
Event Management: Event Operations/Management
BEST Crowd Management, a GardaWorld Company provides a full array of event-staffing and crowd-management services for top venues and major events throughout North America. From professional sporting events (such as the MLB, NFL, NCAA and MLS), to political gatherings, concerts, conferences, conventions, collegiate events and other large affairs, we’re there to keep the energy going, while keeping everyone safe.

We are currently searching for a Guest Services Manager with experience managing event operations and guest services. This position will be involved with the guest services operations at Paul Brown Stadium, the University of Cincinnati, Miami University, and other venues. This candidate should guest services focused and highly organized.

Essential Duties and Responsibilities:
  • Assigns work tasks to event supervisors and applicable line level staff and directs work throughout the event
  • Coordinate and conduct on-the-job training through development and improvement of standard operating procedures, which may include orientation to the post, review of orders, routine responsibilities and how to respond to emergency situations or specific client needs
  • Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed and appropriate parties are notified in a timely manner
  • Identifies issues occurring at events and forward to Account Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed. 
  • Responds to client or site emergencies as they arise, including ensuring appropriate communicate to Account Manager and/or Client (pending on location. Responsible for maintaining positive client/security relationships through frequent team and client contact and support. 
  • Serves as the direct supervisory contact for shift supervisors regarding performance, operations and department needs. Responsible for supervising, motivating, coaching and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required
  • Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized 
  • Assists in the new hire onboarding process including but not limited to; orientations, data entry, employee relations, recruiting, compliance, etc. 
  • May occasionally perform Security Professional job duties on an as-needed basis
  • Performs other duties and responsibilities as requested or required

Knowledge and Skill:
  • Ability to perform job tasks in an extremely professional manner in a customer service driven industry
  • Articulate and able to use good independent judgement and discretion with understanding the significance of notifying superiors and colleagues when appropriate 
  • Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language
  • Incumbent must be available to work outside normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response 
  • Adaptability – Responds effectively to changes in situation or information
  • Ability to pass a background check 
  • Must posses as valid driver's license and have reliable transportation; up to 50% local travel (reimbursed by company) is required 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.