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Account Manager - Guest Services & Security Operations - Texas A&M (College Station · TX)

Texas A&M jobs
Sports Jobs in College Station · TX
Event Management: Event Operations/Management
This position will manage Guest Services and Event Security Operations for Kyle Field (102,733 seat stadium), Reed Arena, and other Texas A&M athletics facilities.

Job Summary:
Under the direction of the Area Manager/Regional Director, the Account Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coach, train the operations workforce to improve individual skills.

Essential Duties and Responsibilities:
  • Ensure all day to day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.
  • Under the direction of Area Manager / Regional Director, responsible for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections
  • Suggest operation strategies to Area Manager / Regional Director that improve execution and provide additional value in a cost-effective manner; seeks to continuously improve the state of account(s) while safeguarding the company
  • Effectively communicate goals to the game-day operations team and communicate with the wider organization, where applicable, and maintains accurate and up to date records necessary for processing of internal and external reports
  • Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs; share updates with leadership
  • Supervise and coach subordinates in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to mentoring, coaching and developing subordinates; planning, assigning and directing work. Recruit and train team members as required by business needs
  • Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s)
  • Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s)
  • Adhere to budget(s) set forth including, but not limited to; overtime percentages(below 2%), labor percentages, profit rate, open post rate, revenue within account(s)
  • On-call weekends/evenings, outside of core business hours as needed
  • Up to 25% travel may be required
  • Perform other duties and responsibilities as requested or required
Minimum Qualifications:
  • Valid Driver’s License
  • Excellent management skills
  • Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
  • Excellent communication skills both oral and written
  • Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills
  • Initiative – Engages in proactive behavior and looks for new project opportunities
  • Adaptability – Responds effectively to changes in situation or information
  • Bachelor’s degree in related field or equivalent experience
  • Minimum of three years of previous operations, service or field or project management experience
  • Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
  • Ability to pass a background check
Physical and Mental Demands:
While performing the duties of this job, it is required to sit, stand, walk, talk or hear. On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.
Must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.