At Your Service LLC
Security Crowd Manager
At Your Service LLC - Part Time
Chicago · IL
Security · Event Operations/Management
$20.50 / hour
0
3
days ago
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Security Crowd Manager
Part-time / Evening and weekends availability required
Multiple venue locations:
- United Center
- Rate Field
General Responsibilities:
Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization.
Demonstrated Skills:
- A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
- Ability to follow direction
- Consistent high level of customer service in a fast-paced environment
- Approachable, friendly, and articulate
- Self-motivator with a positive attitude
- Ability to work effectively on a team
- Ability to adhere to scheduling methods and procedures
- Punctual, proactive, and accountable
Specific Duties:
- Promote a family atmosphere, guest enjoyment, and safety
- Enforce all guest conduct policies
- Assist guests with disabilities
- Impart guest information and direction
- Report unsafe and unpresentable circumstances within the work area
- Have superior knowledge of facility services and physical layout
- Guest complaint resolution
- Incident report documentation
- Limit entry to restricted access areas through proper checking of credentials
- Escort athletes/performers to and from locker/dressing rooms as directed
- Perform visual bag searches at gates to prevent the entry of prohibited items
- Assist Guest Services and Guest Relations as necessary
- Clear seating areas and concourses post-event
- Prevent the departure of alcohol from inside the venue
- Facility policy enforcement
- Miscellaneous operational (day of the event) duties as directed
Qualifications:
- Must be 20 years of age or older
- Must be available to work evening and weekend hours
- Must be able to fully perform the essential functions of the job
- Must be punctual and able to comply with attendance standards
- Must be a positive, outgoing individual able to work well with large groups of people
- Must have excellent verbal communication skills
- Must have strong people skills and the ability to make firm decisions.
- A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred)
- Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed
Additional information:
- Starting Pay Rate = $20.50 per hour
- Average work hours will not exceed 1000 hours per calendar year
- The individual may be required to stand or walk up to 2/3 of the work shift
- The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift
- The individual may also be required to lift up to 10 pounds up to 1/3 of the work shift
- The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
