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Job Title: Seasonal Guest Services – Part-Time / Non-Exempt
Location: Maggie Daley Park, Chicago, IL
Reports To: Operations Manager
Position Summary
Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
Key Responsibilities
- Greet guests warmly and provide friendly, professional assistance.
- Share information about rink rules, skate rentals, park programs, and events.
- Encourage safe behavior and enforce rink policies.
- Report any incidents, injuries, or unsafe conditions to supervisors immediately.
- Fit, distribute, and collect rental skates and helmets.
- Maintain cleanliness and organization of the rental area and equipment.
- Sanitize skates and gear as needed between uses.
- Help keep warming tents, locker areas, and common spaces clean and inviting.
- Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
- Assist with group activities, themed skate nights, and other park programming.
- Contribute to a festive and inclusive atmosphere during special events.
- Complete other job responsibility and duties as assigned.
Schedule Requirements
- Starting October 1st through April 1st; this is a seasonal, part-time position
- Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays
- Applicants must be available to work early mornings, weekdays, evenings and Weekends
- Ability to work the following Shift(s): 7:00AM-1:30PM, 10:00AM-4:30PM, 4:00PM-10:30PM
Qualifications
- Excellent communication and interpersonal skills
- Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance
- Expert Ability to tie and lace skates quickly
- Expert Ability to use technology to check in participants
- Expert Ability to clearly and quickly explain to patrons the online reservation process
- Expert Ability to multi-task and maintain a friendly tone during chaotic busy times
- Previous experience in customer service, recreation, or events is preferred
- Commitment to delivering an inclusive and welcoming experience for all guests
- Ability to work in the cold and warm weather conditions
- AED/CPR Certified
- Reliable Transportation, in all types of weather.
Physical Requirements
- Frequent walking and standing; occasional sitting for extended periods
- Ability to lift and move up to 30 pounds regularly
- May be required to physically assist guests in the event of a fall or emergency
- Reasonable accommodations will be made in accordance with applicable laws.
Compensation: $20.00/hour
Benefits
- Paid Leave Accrual
- Sick Time Accrual
- 401(k) eligibility upon meeting program requirements
How to Apply
All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.
Recruiter Contact
Maggie Szot – HR Manager
Phone: (312) 235-7148
Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
