LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

PRIMARY FUNCTION:

Provide point-of-sale and infrastructure support for customer-facing technology at this venue. Provide technical support to the business team based out of this location. In addition, as time permits, this role may be asked to provide complementary support to large events at other venues within the region or at other office locations. The person in this position is expected to take ownership of assigned tasks and incidents and work them through to resolution whenever possible, escalating to the Venue Tech Supervisor or IT Manager. Hands-on familiarity with POS solutions, desktop computers, printers, tablets, and other end-user devices is important to be an effective member of this team. Legends strives to build resiliency into the solutions we deploy; however, issues do arise. When an unplanned incident is encountered, team members are expected to remain calm while assisting with troubleshooting and communication. A strong customer focus and positive attitude are essential. Knowing when to escalate and involve other technology team members or vendors should come naturally as part of the standard support protocol for the venue. Previous experience in a fast-paced help desk or technical support environment is preferred for candidates in this role. The goal of this team is to prepare thoroughly before each event so they can effectively support operations throughout the event while maintaining a strong presence in the stadium.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Work as part of the Event Technology Support Team

• Stay in radio and MS Teams contact with other team members and the Supervisor/Manager at regular intervals

• Provide support to a designated zone of the stadium and remain available to assist Legends operations in that area, with overlap as incidents dictate

• Assist with equipment setup and teardown as needed

• Maintain a high level of support and client satisfaction at all times

• Perform Tier 1 support across the site and escalate issues when appropriate

• Learn, understand, and share known issues with team members as needed

• Assist in assessing the operational impact of incidents and communicate relevant updates to the team

• Pay close attention to time-sensitive requests and prioritize tasks to minimize internal or external customer impact

• Validate that reported issues have been fully addressed and that expected functionality has resumed

• Support and adhere to established IT standards, procedures, and best practices

• Communicate effectively with stakeholders and escalate to the Supervisor when necessary

• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Keyboarding skills and computer proficiency, including working knowledge of Microsoft Office

• Excellent interpersonal, written, and verbal communication skills

• Must be detail-oriented, organized, service-oriented, and responsible

• Strong customer service skills

• Ability to work independently and as part of a team

• Eagerness to work in a rapidly changing, diverse environment

• Ability to analyze user needs, troubleshoot problems, and help identify acceptable solutions

• Ability to perform effectively under supervision while handling assigned responsibilities

• Working knowledge of POS systems, printers, peripherals, desktops, laptops, and PC applications

• Basic understanding of intranet and internet technologies, servers, networking, and telephony

• Basic to intermediate understanding of network troubleshooting, including TCP/IP, VLANs, and wireless

• Experience working with managed service providers is a plus

• Ability to maintain confidentiality of information and systems

• Understanding of security and compliance-related practices

• Must be able to sit, stand, walk, or perform a combination of the three for up to 10 to 15 hours per day

• Must be available and willing to work weekends and holidays as needed to support Legends business operations

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old

• High school diploma or GED required

• Associate degree in a technology-related field preferred

• Experience with POS platforms such as MyVenue, Square, Mashgin, and Tapin2

• CompTIA A+ or Network+ certification desired

• 1+ years of service desk, help desk, or technical support experience

• 1+ years of experience supporting TCP/IP networks and wireless environments

• 1+ years of hands-on experience with Windows operating systems

• 1+ years of experience with Microsoft Office and other business applications

• 1+ years of experience supporting Samsung or Apple tablets

• 1+ years of experience supporting audio/video equipment

• 1+ years of experience supporting a POS system

• 1+ years of experience with antivirus and device imaging systems

• Experience providing basic user support or technical training is a plus

• ITIL knowledge or certification is a plus

PHYSICAL REQUIREMENTS:

Constant standing, walking, bending, and repetitive motions with the ability to stoop, lift, turn, push, grasp, handle, and reach.  Able to perform normal lifting of stock up to 50 lbs.

DISCLAIMER: The above is intended to describe the general contents and requirements for the performance of this job.  It is not intended to be construed as an exhaustive statement of duties, responsibilities or requirements

WORKING CONDITIONS:

Location: On-Site at Angel Stadium in Anaheim, CA.

COMPENSATION:

Hourly Rate: $19.18 Part-Time Seasonal

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.