Position:                      Food & Beverage Senior Manager

Department:                 Food & Beverage

Reports To:                  Director of Food & Beverage

FLSA Status:                Full-Time, Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The Senior Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee development, delivery, review, execution and fulfillment of proposals/contracts for clients of the venue for concessions and/or catering events while adhering to Legends Global venue policies and procedures

• Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach and guest experiences for catering and concessions

• Communicates with clients for status of deadline schedules, including but not limited to floor plan submissions, room specifications, insurance requirements and other relevant details

• Review and work along with staff to ensure execution of all F&B operations through banquet event orders and contractual obligations such as, but not limited to insurance, deposits, set up/breakdown, staffing, contracted services, equipment orders, consumption reports and special orders.

• Manage and work along with the part time staff, contracted event staff and Non-Profit Groups in the areas of concessions and catering

• Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational

• Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment

• Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client requests, concerns, and problems are addressed

• Coordinates activities and facilitates meetings with kitchen staff, catering staff and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms 

• Attends appropriate planning, organization, event and facility meetings in support of food and beverage elements for all facility operations

• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and Legends Global guidelines

• Direct handling of cash and credit cards in accordance with Legends Global and Pensacola Bay Center policies

• Prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, contractual requirements and final billing accounting 

• Plan, implement and operate an integrated point of sales system, run reports, process cash & credit card sales during and after events, run settlement reports

• Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sales menu boards, meeting room display monitors and concession stand sponsor activations

• Act as Department Manager and/or Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by department and facility manager

• Assist Director of Food & Beverage to Analyze and maintain department related costs and facilitate reporting

• Perform other related duties as assigned or needed

SUPERVISORY RESPONSIBILITIES

• Oversee and coordinate food and beverage staff and operations, including temporary labor workforce, for daily and/or event operations

• Demonstrate supervisory responsibilities following Legends Global policies and applicable laws

• Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems

• Assume Department Manager duties during absence of Director of Food & Beverage

• Act as Manager On Duty on and off site

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of building maintenance including housekeeping techniques

• Demonstrate knowledge in industry terminology

• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines

• Able to work flexible schedules, including weekends, nights, and holidays

• Able to assess situations using decision-making authority

• Required to be subject to a credit check and a background screening

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required with significant related experience

• Bachelor’s degree in hospitality management and/or equivalent preferred

• Experience in management, catering, concessions, inventory control, order management, point of sales systems, digital content creation/implementation and menu planning in an arena or stadium environment preferred

SKILLS AND ABILITIES

• Excellent interpersonal and communication skills.

• Must be personable and proactive in providing assistance to staff and guests with the highest level of customer service.

• Must be able to work flexible hours including nights, weekends and holidays.

• Must be able to work in a team environment, interacting with multiple departments.

• Speak and understand written and spoken English.

• Must be able to communicate in a clear manner with guests and teammates.

COMPUTER SKILLS:

To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, Digital Content Delivery and Point of Sales systems with Inventory Control. Other software experience helpful.

CERTIFICATES, LICENSES, REGISTRATIONS

Serv-Safe Manager certification required or obtained within 60 days of hiring. Possess any licenses, certificates, or training required by local, state, or national authorities for the operation of industry-related equipment found at the facility is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue

• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance

• Work inside and outside the building is required and may have some exposure to adverse conditions

• Must be able to hear and speak to use a two-way radio

• Work flexible hours, including nights, overnights, weekends, and holidays

NOTE:

The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.