POSITION: Director of Premium Services

DEPARTMENT: Food & Beverage

REPORTS TO: General Manager of Food & Beverage

FLSA STATUS: Salaried, Exempt  

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food & beverage experiences and best-in-class service for all premium clients
• Own and manage relationships with catering clients, suite holders, club members, and VIP guests, ensuring a personalized, experience before, during, and after events
• Oversee all premium food and beverage operations in partnership with Culinary and F&B leadership, including menus, service standards, staffing, ordering, and event-day execution
• Direct all sales, servicing, renewals, and upselling opportunities for premium seating and hospitality products to drive revenue and client retention
• Manage, train, and develop Premium Services staff, including scheduling, performance management, and oversight of event-day and contract personnel
• Collaborate cross-functionally with Operations, Ticketing, Security, and Guest Services to ensure seamless execution of premium experiences and contractual commitments
• Assist in developing and managing the annual operating and capital budgets, monitoring labor, purchasing, and premium hospitality expenses within approved guidelines
• Serve as Manager on Duty (MOD) on a rotating basis, maintaining full operational responsibility for premium clients, staff, safety, and service delivery during assigned events.

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 8–10 years of progressive experience in premium hospitality, food & beverage operations, or venue management, preferably within sports, entertainment, or luxury hospitality environments
• Proven leadership experience managing high-touch client services and premium hospitality teams

Skills and Abilities

• Strong knowledge of premium food & beverage operations, service standards, and guest experience design
• Experience with budgeting, labor management, purchasing, and vendor partnerships
• Strong organizational, communication, and problem-solving skills
• Ability to work under pressure in a fast-paced, event-driven environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Flexible, adaptable, and solution-oriented leadership style

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Grand Rapids Complex (Van Andel Arena, Acrisure Amphitheater, Amway Stadium) Grand Rapids, MI

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.