The Assistant Director of Concessions supports the overall leadership, execution, and financial performance of all concessions operations within the venue. This role is responsible for managing day-to-day operations, driving revenue, controlling costs, and ensuring all stands deliver a consistent, high-quality guest experience. The Assistant Director works closely with Concessions Managers, Warehouse, Culinary, and Operations teams to ensure all locations are fully prepared and executed at a high level.

Key Responsibilities

Operations & Execution

• Support the planning and execution of all event-day concessions operations across the venue
• Ensure all stands are set, stocked, and staffed appropriately prior to gates opening
• Monitor in-event performance, ensuring stands remain open and operational through peak periods and event end
• Provide strong event-day leadership presence, troubleshooting issues and supporting stand teams in real time

Leadership & Team Development

• Assist in managing Concessions Managers, Supervisors, Stand Leads, and hourly staff
• Lead pre-event meetings and communicate expectations, priorities, and service standards
• Coach and develop team members, building a strong bench of future leaders
• Reinforce accountability and ensure consistent execution across all levels

Financial Performance & Cost Control

• Support revenue growth initiatives, including stand optimization, product mix, and upselling strategies
• Monitor labor deployment to ensure alignment with budgets and operational needs
• Partner with Warehouse and Purchasing teams to manage inventory, reduce waste, and control COGS
• Assist in reviewing post-event financials, including sales, labor, and variance reporting

Inventory & Operational Readiness

• Collaborate with Warehouse and Culinary teams to ensure accurate ordering, stocking, and product availability
• Ensure all stands meet par levels prior to events to minimize in-event call-downs
• Support implementation and adherence to inventory systems and processes
• Assist in resolving product shortages or operational gaps quickly and effectively

Guest Experience & Service Standards

• Ensure all concessions locations deliver fast, friendly, and efficient service
• Support initiatives to reduce wait times and improve transaction speed
• Address guest concerns and service issues promptly to maintain a positive experience
• Drive consistency in presentation, cleanliness, and overall stand readiness

Cross-Functional Collaboration

• Partner with IT on POS functionality, troubleshooting, and staff training
• Work with Maintenance and Facilities teams to ensure all stands are operational and compliant
• Collaborate with Culinary on menu execution, product quality, and new offerings

Support NPO (Non-Profit Organization) groups to ensure understanding of processes and expectations

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.