Position Overview

The usher position has the most interaction with our guests during events, and as such must provide excellent customer service and exceed our guests’ expectations. The usher position is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The usher must properly direct guests to their seats, and to other services around the facility including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager. The usher is responsible for their assigned area, and is charged with observing that all guests in their area are following all policies and code of conduct requirements. The usher is also responsible for providing general assistance and customer service to guests as needed, in a friendly and helpful manner.

Job Description

· Greet and interact with all guests in a welcoming and friendly manner.

· Check guest’s ticket, and ensure the guest is in the proper seating section.

· Direct guests to their ticketed seats, or to the appropriate seating section.

· Ensure that only guests with the proper ticket are sitting in assigned section. Monitor seating area for guests who may not be in correct area.

· Keep aisles, concourses, and stairs clear of guests while event is in progress.

· Answer guest questions with regard to event and facility, e.g. location of particular section, restrooms, concession stand, first-aid, etc.

· Handle complaints, disturbances, or related problems with guests. Forward complaint to supervisor or Event Manager as applicable.

· Ensure guests are following all policies and code of conduct requirements. Report issues or violations to supervisor or Event Manager.

· Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc. Report issues to supervisor or Event Manager.

· Other duties as assigned by supervisor or Event Manager.

Required Skills

· Excellent interpersonal and communication skills.

· Able to work outdoors in various weather conditions.

· Able to stand for extended periods of time.

· Must be proactive in providing assistance to all guests with the highest level of customer service.

· Must be able to work flexible hours including nights, weekends, and holidays.

· Must be able to work in a team environment, interacting with multiple departments.

· Understanding of written and spoken English.

· Able to see and read small-sized text on tickets.

AEG - Oakland Arena & Ring Central Coliseum