Arena Jobs

Manager, Convention Sales

SMG - Ontario Convention Center
Ontario, CA
Marketing: Sales & Marketing Management


Position Title:             Manager, Convention Sales
Department:                          Sales
Reports To:                            Director of Sales
Classification:                        Salaried, Exempt
Position Summary:                Promotes and sells destination as a convention and meeting destination in the market defined under Account Responsibility, while achieving specific lead generation and room-night consumption goals as assigned.
Account Responsibility:        Corporate/National Association Market Segment on local, regional and national levels with more than 150+ total room nights requested regardless of arrival date, with the primary responsibility to book citywide bookings at hotels in both Ontario and Rancho Cucamonga
Essential Functions:
·         Identifies organizations within assigned market segment, which can be potential customers of the Greater Ontario area utilizing hotels, restaurants and other facilities
·         Creates and maintains client base within the market
·         Efficient allocation of meeting/exhibit space, 
·         Effective contract negotiations with event planners
·         Develops and maintains professional relationships with clients
·         Continue prospecting new clients and business via various solicitation methods includes but not limited to internet research, telephone, letters, and personal contacts
·         Conducts site tours of the Greater Ontario area as required.  Entertains clients as appropriate
·         Develops and maintains an accurate, up-to-date and comprehensive knowledge of the capabilities of the Greater Ontario area and effectively uses this knowledge as a sales tool
·         Prepares and delivers written and oral sales presentations to individuals and/or groups as appropriate
·         Documents, thoroughly, information relating to contacts and needs of clients or prospective clients.  Assures such files and database are properly organized and kept up to date using the department’s filing procedures
·         Stimulates the constant improvement of selling methods and productivity.
·         Maintains a positive and professional image and builds an effective rapport with clients or prospective clients
·         Follows up with all leads in a timely manner
·         Attend tradeshows, sales missions, networking meetings and local meetings to solicit convention business; responsible for pre-planning, target marketing, pre and post milers and all booth arrangements for tradeshows in which incumbent participates  
·         Assist in the planning and execution of promotional events, and special projects.
·         Contribute to the overall sales objectives of the Greater Ontario area and the Ontario Convention Center by achieving goals set forth by the Director
·         Assists the Director in the implementation of sales plans and objectives, and recommends programs and policies to achieve these plans and objectives.
·         Assists on special assignments as required by the Director 
  • Four-year degree from an academic institution, business or hospitality preferred 
  • Five years minimum of hospitality industry sales experience
  • Strong analytical skills to be able to determine quality of business and best suited business opportunities for community
  • Willing and able to work evenings, weekends and holidays based on client and office demands
Valid California Driver License
Knowledge of:
§  Methods of preparing and presenting effective sales presentations
§  Marketing principles and public relations
Ability to:
§  Skill and ability to write and initiate marketing budget plans
§  Communicate effectively both verbally and in writing
§  Maintain a professional image
§  Tactfully interact with staff, clients, the general public, and the hospitality community
§  Strong and consistent ability to prioritize activities within specific time guideline and to handle multiple responsibilities within a specific time frame
Skill to:
§  Ability to operate computer, fax, email system and general office equipment including laptop computers when traveling away from office
§  Computer knowledge in Microsoft Office
§  Operate a motor vehicle.
Physical and Environmental Requirements:
This position requires sitting and working on the computer as well as the phone; assisting with duty manager requirements for events which would include standing and walking;
Occasionally, bending, stooping, and lifting may be required.  Position may subject to adverse conditions and irregular schedules.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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