GENERAL PURPOSE:
This position is responsible for coordinating functions within Orlando Venues Properties, including overseeing the security leads, supervisors, and staff and leading them to exceed expectations of service and safety for every guest, promoter, sponsor, vendor, and event participant.
RESPONSIBILITIES/DUTIES:
Essential functions of the job are highlighted below. Other duties may also be assigned. Please note that essential functions may vary depending on department size, organizational structure, and/or geographic location. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
1. Pre-Event:
- Responsible for orientation and guides staff in strengthening competencies and meeting client needs.
- Work with the Security Manager to prepare materials for event day leads and supervisors for all events at Orlando Venues.
- Works in conjunction with all management to ensure staffing is distributed equally among sites.
- Build staffing requirements in Schedule Xpress prior to pre-established deadlines.
- Oversee the maintenance and distribution of radios and screening equipment. Oversee the storage, maintenance, and upkeep of all equipment.
2. Event Day:
- Coordination, distribution, and training of event day security staff.
- Supervise event-day operations and ensure the safety and security of all patrons and employees.
- During an event creating meaningful experiences and a safe environment.
- At the direction of the Security Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of supervisors and staff involving the Orlando Venues and other Special Events.
- Work closely with leads and supervisors to ensure staff are following protocol according to post orders.
3. Post Event:
- Manage time processing including payroll and billing in coordination with the Business Services manager.
- Provide vital information for the after-action reports (AAR) to ensure the security manager submits in a timely manner.
- Evaluate employee data and EPIs (Employee Performance Index) on an event-by-event basis (Including report cards detailing call offs, late arrivals, counseling notes, etc).
- Work with leads and supervisors to dissect all the information following an event (i.e., Customer complaints, facility work orders/repairs, human resource paperwork).
4. Reporting and Communication:
- Submits equipment and written request to Security Manager, 30 days prior to needed equipment.
- Responds in a timely manner to all emails and verbal communications.
- Works closely with the Security Manager and the Business Services Manager to ensure the efficient, effective, and complaint operations of all accounts within the operational area of the Orlando Venues.
- Meets regularly with clients(s) and Security Manager to proactively address patron related issues, at the discretion of Orlando Venues.
5. Policies/ Risk Management:
- Understand and enforce all Andy Frain Services policies, and procedures. Embrace and adopt Orlando Venues culture in all employee expectations.
- Carries out all responsibilities in an honest, ethical, and professional manner.
- Proactively identifies risk to employees and company assets (buildings, equipment, etc). Plays a vital role in ensuring a safe, healthy, and secure workplace.
- Establish and review post orders monthly. Update as needed.
6. Leadership/ Projects/ Other Roles:
- Must be prepared to act as the Security Manager as needed in their absence.
- Will be an effective member of and lead project teams.
- Acts as readily available resource to client(s) staff and supervisors in the area of operations.
- Support other departments or offsite locations as assigned by the Director of Operation and Branch Manager.
Qualifications:
The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based on the department size and/or geographic location.
- Manager -In- Training completion or currently pursuing an Associate degree or equivalent experience
- 6 months to 1year or more of Event Services experience in a stadium or arena management, sports and entertainment facility, or other hospitality-oriented business such as theme parks, hotels, or airlines required
- Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and IAVM Training Crowd Manager.
Location Specifics: This role requires coordination of staff of Kia Center, Camping World Stadium, and other assigned locations for Andy Frain Services (Guest Services).
SUPERVISORY DUTIES:
In accordance with applicable Andy Frain Services policies/ procedures and Federal/ State laws, may perform the following supervisory responsibilities: Interviewing, hiring, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises the following while working Orlando Venues Events: Lead Supervisors, Supervisors, Peer Security, and others assigned.
Skills/Abilities:
- Ability and willingness to work an event-driven schedule including weekends, evenings, and some holiday hours
- Ability to speak in front of audiences ranging from less than 10 to 100+ people
- Demonstrated ability to handle sensitive and confidential information and situations
- Mentor and motivate staff
- Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/ or after they arise with little or no supervision
- Proficient in the operation various PC applications including Word, Excel, and Outlook
- Problem Solving/ Organizing
- Technical Skills/ Quality/ Adaptability
- Customer Service/ Interpersonal Skills/Dependability
- Oral Communication/ Teamwork
- Cost Consciousness/ Diversity/ Ethics
- Judgement/ Motivation/ Professionalism
- Attendance/ Punctuality/ Initative
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/ or other customers. Manual dexterity is required for occasional reaching and lifting of small objects, and operating office equipment.
Travel throughout the Orlando area as required to meet operational needs.
WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
