GENERAL PURPOSE:
Provides direction and accountability for designated accounts within Sports and Entertainment. Regularly visits with clients to ensure adequate Supervisory and Officer staffing and compliance with all client requirements. Must be available to attend any event meetings as arranged by client(s). Responsible for on-site training of new hires as well as performing on-going training to existing staff. Assesses skills of staff and works with the Operation Manager to ensure proper staff assignments.
RESPONSIBILITIES/DUTIES:
Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. The incumbent:
- Develop post orders and best practices for each assigned position within a designated account
- Understand all Andy Frain Services policies, and procedures. Administer as needed
- Resolves personnel problems and guides counseling of Security Supervisors and Officers.
- Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace.
- Executes the creation, implantation and maintenance of annual recruiting plan.
- Responsible for orientation and training of Security Officers and other personnel.
- Develop site training aids and manuals to document process or operations and provided services
- Develop and maintain Guest Services staff manuals and event-day information tools.
- Handles all on-site and final in person interviews, submits to Branch Manager for approval.
- Build Staffing requirements in ABI/eTime prior to pre-established deadlines.
- Schedules all required positions needed for all client request. Ask for assistance for business manager when applicable if additional support is needed
- Manage/Oversee all Stadium Events; and 24/7 Staffing.
- Responsible for orientation and guides staff in strengthening competencies and meeting client needs.
- Submits billing and payroll for next day processing
- Submits event evaluation following each event.
- Will be an effective member of and lead project teams.
- Acts as readily available resource to client(s) Security Staff and Security Supervisors in the area of operations.
- Meets regularly with client(s) to proactively address security, emergency and safety matters.
- Submits equipment and supply written requests to Regional Manager 30 days prior to needed equipment
- Responds in a timely manner to all email and verbal communications.
- Carries out all responsibilities in an honest, ethical and professional manner.
- Support other departments or offsite locations as assigned by the Regional Manager.
SKILLS REQUIRED TO BE PERFORMED AT HIGHEST LEVEL:
- Problem Solving
- Technical Skills
- Customer Service
- Interpersonal Skills
- Oral Communication
- Teamwork
- Cost Consciousness
- Diversity
- Ethics
- Judgment
- Motivation
- Planning/Organizing
- Professionalism
- Quality
- Adaptability
- Attendance/Punctuality
- Dependability
- Initiative
SUPERVISORY DUTIES:
In accordance with applicable Andy Frain Services policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises:
Event Managers, Security Supervisors, Dispatchers, Security Officers, Parking Detail and Others as assigned
MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.
Knowledge:
- High School Diploma required, Associate degree preferred or equivalent experience.
- Two years of progressively responsible security experience including supervision (or equivalent experience) required; five years preferred.
- Three years of supervisory experience at an S&E Account required.
- Demonstrated knowledge of security operations, workplace health and safety issues.
- Evidence of ability to work autonomously using sound judgment reflecting strong customer service orientation.
- Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and also IAVM Training Crowd Manager.
Skills/Abilities:
- Strong oral and written communications skills.
- Computer skills required.
- Superior planning, organization and leadership/supervisory skills.
- Strong customer and quality orientation.
- Prior training experience preferred.
- Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change.
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
Travels as required to meet operational needs.
WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
