At the Professional Tennis Players Association, our aim is to unite and mobilize professional men's and women's tennis players globally, promoting fairness and transparency in the sport while safeguarding players' welfare and creating a sustainable competitive environment by addressing health, safety, scheduling, prize money, benefits, education, and more, enabling players to reach their full potential on and off the court.
The Professional Tennis Players Association (PTPA) is seeking a highly organized, proactive, and detail-driven Senior Operations Specialist to support our growing global organization. This role is critical to ensuring the seamless execution of PTPA events, operational processes, communications, and stakeholder engagement. The ideal candidate thrives in a fast-paced environment, has exceptional project management skills, and is comfortable collaborating with athletes, agents, governing bodies, and internal teams. This individual will play a key role in maintaining operational excellence, elevating player engagement, and strengthening the PTPA’s impact across professional tennis.
Responsibilities
Event Operations & Logistics
- Plan, organize, and execute PTPA events from end to end, including venue sourcing, vendor selection, contract coordination, and on-site management.
- Coordinate all event logistics, ensuring a flawless experience for players, partners, and internal teams.
Operational Support
- Provide day-to-day operational support across the PTPA organization, including scheduling, planning, and coordination.
- Manage travel logistics for staff and athletes, including tournaments, hotel bookings, and accreditation processes.
- Maintain internal workflows and operational systems to ensure information is accurate, updated, and accessible.
Stakeholder Relations & Communications
- Serve as a key liaison between the PTPA, Winners Alliance, players, agents, governing bodies, and other external stakeholders.
- Communicate across multiple platforms (Instagram, WhatsApp, email, etc.) to ensure timely, accurate, and professional engagement.
- Manage outbound and inbound communications with stakeholders—including email marketing, announcements, and general inquiries.
- Support PR team by drafting key communications and announcements targeted to selected media outlets
Research, Data & Reporting
- Support ongoing research initiatives by compiling, organizing, and analyzing data relevant to player needs, tour structures, and PTPA strategy.
- Prepare clear, concise reports and summaries to inform leadership and external communications.
Marketing & Social Media Support
- Create and execute targeted email marketing campaigns to engage and inform player and partner audiences.
- Collaborate with the Communications team on social media strategy, content ideation, and player-focused messaging.
CRM & Database Management
- Use HubSpot CRM to create forms, manage contacts, update lists, and maintain accurate, current data across all PTPA stakeholders.
- Ensure data integrity and support segmentation for email and communications campaigns.
Ambassador & Contractor Management
- Manage communication with PTPA Ambassadors, contractors, Winners Alliance, and broader PTPA team members.
- Update monthly ambassador talking points and ensure consistent dissemination of key messages and materials.
Qualifications
- 2-4+ years of experience in operations, events, sports administration, athlete relations, or a related field.
- Strong project management skills with a proven ability to manage multiple priorities and deadlines simultaneously.
- Experience coordinating events, logistics, or travel in a fast-moving, stakeholder-heavy environment.
- Exceptional communication skills—verbal, written, and interpersonally—with the ability to work across diverse audiences.
- Familiarity with professional tennis, sports organizations, athlete-facing environments, or global stakeholder networks a plus.
- Experience with CRM platforms (HubSpot preferred); ability to maintain accurate data and manage complex contact lists.
- Highly detailed, organized, and solutions-oriented, with a strong sense of ownership and follow-through.
- Ability to thrive in a dynamic, entrepreneurial environment and maintain professionalism under pressure.
- Strong proficiency with Google Workspace, project management tools, and communication platforms (WhatsApp, Instagram, etc.).
- Willingness to travel domestically and internationally for events and tournaments as needed.
What PTPA offers:
- A role in shaping the future of Tennis and a career that grows as the company grows
- Supportive and humble colleagues who are some of the sports industry’s top problem solvers and innovators
- A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match
- All employees receive fifteen (15) days of paid vacation each calendar year
- Company-issued laptop
- 100% remote-optional work setting
- Health & Wellness Stipend
- Work-from-home expense credit
- Monthly cell phone reimbursement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
