About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Position Summary: The Night Audit Supervisor is responsible for overnight hotel operations, ensuring accurate financial reporting, guest services, and security of the property during night hours. This position combines front desk responsibilities with accounting oversight.
Key Responsibilities:
· Perform nightly audits of all hotel’s financial transactions, ensuring accuracy in reports, postings, and reconciliations
· Act as the primary point of contact for guest needs and inquires overnight, from resolving issues to handling special requests
· Coordinate guest routing, review and finalize room assignments, and ensure systems are properly organized before morning shift arrives
· Collaborate with Front Desk morning shift to address outstanding items from the night audit and communicate any pertinent information to ensure exceptional guest service
· Check guests in and out, answer phones, and assist with various guest needs throughout the night
· Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
· Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment
· Maintain confidentiality of guest and proprietary information, protecting company assets
· Handle guest challenges in a friendly and courteous manner
· Other duties as assigned by management
Qualifications:
· Previous experience in hotel night audit is preferred
· High School diploma or equivalent required.
· Proficiency with Hotel operating systems and accounting software is preferred
· Excellent customer service and communication skills
· Strong problem-solving abilities
· Ability to work independently and efficiently with minimal supervision
Physical Demands and Work Environment:
· Ability to stand or walk for duration of shift
· Ability to operate office equipment such as computers
· Ability to flexible schedule including nights, weekends and holidays as needed
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Background Requirements:
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
