Company Overview:

US Sports Camps (USSC), headquartered in San Rafael, California, is the world’s largest sports camps company and the licensed provider of Nike Sports Camps. USSC was founded in 1975 with the same mission it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. USSC partners with the country’s best coaches to direct our camps and provides them with valuable administrative and marketing support to help make camps successful and safe. USSC’s offerings include youth and adult camps in baseball, basketball, crew, cricket, dance, esports, field hockey, football, golf, gymnastics, lacrosse, pickleball, rugby, running, soccer, softball, swimming, volleyball, water polo, and wrestling.

Internship Overview:

USSC is looking for motivated students to assist in camp operations and customer service initiatives. The Summer Customer Service Intern will work directly with the Camp Success Team to ensure the highest quality of customer service to camper families in a fast-paced environment. This role requires organization, resourcefulness, incredible customer service, and total follow-through. This internship is designed to expose the individual to all parts of our organization and allow them to gain hands-on experience and insights into what is involved in running the largest sports camps company in the world. The intern will gain academic credits and valuable education pertaining to the sports industry through regular business insight presentations, meetings, and Q&A’s with multiple members of the Leadership Team who manage operations, business development, marketing, finance, IT/development, partnerships, sponsorships, and more!

To Apply

Interested applicants should review the individual application details and responsibilities before applying online via Teamwork Online.

Qualifications and Details

Eligible candidates must be enrolled in an accredited college or university and will receive academic credit for this internship.
This is an unpaid internship and is not eligible for USSC employee benefits
Bonus considerations will be made for the intern at the conclusion of the internship based on performance.

Internship Dates

Summer: ~May 15 - August 4th, 2023 (12 weeks)

Scope of Work

Provide outstanding customer service to campers families through strong professional phone and email etiquette and a helpful and proactive approach
Help customers obtain information, complete their enrollment, and resolve any other needs via phone and email
Leverage SOPs, FAQs, and other resources to gather information and solve problems
Identify and/or escalate issues for resolution
Manage camp waitlists and balance dues
Work collaboratively with other departments and staff as needed
Assist with other company projects as needed suited for intern’s skill set

Internship Takeaways

Leave with valuable sports industry knowledge from regular business insight presentations, meetings, and Q&A’s with multiple members of the Leadership Team who manage operations, business development, marketing, finance, IT/development, partnerships, sponsorships, and more.
Learn and refine essential customer service skills to help you excel in any industry
Gain knowledge and experience with large sports company call center, CRM, and operating SOPs
Networking opportunities with sports industry leaders
Opportunity for future temp or full-time work based on position availability and intern performance

Qualifications

Eligible candidates must be enrolled as full-time college/university students and must receive academic credit for this internship
At least one year of customer service experience
Proficient computer skills (including Microsoft Office applications)
Strong verbal and written communication skills
Proactive work style and proven success in self-management
Excellent organization, time-management, and multi-tasking skills
Patience, stress tolerance, and the ability to think quickly
Strong interpersonal communication and “people skills”
A demonstrated passion for athletics and social impact

US Sports Camps provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

US Sports Camps | Nike Sports Camps