Job Title: Training Center Administrator

OUR WHY:
At All-Star Sports Academy (ASSA), we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”

Training Center Administrators at All-Star Sports Academy are the first impression for our families and athletes. As a Training Center Administrator, you will manage the front desk, handle scheduling calls and in-person discussions, and welcome our families and athletes to the training center. You will need to be an energetic and engaging individual with excellent communication skills, in person, over the phone, and through email. Training Center Administrators require strong systems knowledge and you must understand our building schedules and need to close or minimize gaps in our scheduling. Finally, you must bring a strong sense of hospitality and customer service to the team. This is an hourly nonexempt role that reports to the respective general manager.

Duties and Responsibilities:

Manage scheduling communications, incoming and outgoing phone or email conversations – focus on filing instructor lesson schedules and event schedules.
Update client records in ASSA Client Relationship Management system.
Manage incoming inquiries and customer service issues and escalate accordingly.
Collaborate with GM’s for daily activity and focus areas for the training center.
Oversee calendar management: add staff availability, coordinate systems correspondence to customers, maximize training center room schedule, and block out training centers for future practices, programs, special events, etc.
Maintain customer lists (customer data and reports) as needed for targeted outreach.
Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements.
Create and disseminate reports as assigned by the general manager.
Work with corporate staff to support training of new employees on ASSA systems, processes, policies, and best practices.
Assist in Accounts Receivables, payment plan structures, and processing or payments.
Provide an excellent experience through friendly and courteous customer service to parents and players.
Other duties as assigned.

Qualifications:

High school diploma preferred
Sales or front desk experience preferred
Customer-oriented
Problem-solving capabilities, able to keep on task until resolution
Strong work ethic
Excellent communication skills
Positive, energetic attitude
Strong desire to succeed
Team-oriented

Physical Requirements:

Must be able to lift 25 lbs.
Must be able to stand for long periods of time (3+ hours)
Flexibility to work on weekends, if necessary
Must be able to be on feet for extended periods of time

All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.