NOTE: This is an in-person, onsite position, working out of our offices in Pittsburgh on a daily basis. Given the nature of our industry (sports and live events, whose peak times fall on evenings and weekends), this role will likely require availability on weekends, in case urgent situations arise during game-days.
ABOUT YINZCAM
Our digital and mobile products are used by 200+ sports clubs in the NFL, NBA, MLS, NHL, LigaMX, AFL (Australia), and more. Our Java/SQL/cloud infrastructure serves up terabytes of real-time content and sends billions of push notifications to tens of millions of fans globally. Our infrastructure involves databases, caches, load-balancers, replication, APIs, all of which must work in concert to provide sports fans a real-time game-day experience. We build different products for sports teams, including their official mobile apps, their food-and-beverage ordering, AR experiences, free-to-play games, loyalty programs, and more.
THE ROLE
We are looking for an Account Manager who is well-organized, proactive, has professional written and verbal communication skills, has experience with customer-facing account management for digital products, has a positive can-do attitude, and is passionate about sports. This is a writing-heavy and communication-heavy role, with a significant amount of time spent in the written and verbal communication aspects of digital project management.
As an Account Manager, you will be responsible for:
- Managing a number of customer accounts on a daily basis;
- Maintaining a calendar of important dates and milestones for your assigned customers, and reaching out proactively to offer our services and help;
- Understanding the YinzCam Content Management System, to make the necessary changes on behalf of customers;
- Ensuring that your assigned customers are kept informed of the status of their projects, in writing, on a weekly basis;
- Ensuring that your assigned customers are aware of the company's latest platform enhancements and best practices;
- Working in a cross-functional manner (across engineering, design, and project management) within the company to communicate with all stakeholders to ensure the success of your assigned customer accounts;
- Creating and maintaining relationships with customers to better understand and achieve their needs;
- Managing all company reporting about the health of your assigned customers' accounts.
THE REQUIREMENTS
- 3+ years of experience in account management
- 3+ years of experience in digital products (a plus if this involves digital products for sports)
- 3+ years of experience in reporting the health of customer accounts
- 3+ years of experience in tracking and reporting KPIs for customer success
- 3+ years of experience in working in a cross-functional manner across engineering, design, and project management
- 3+ years of experience in maintaining customer roadmaps and Gantt charts.
- 2+ years of experience working with JIRA Service Desk (a plus)
- 2+ years of experience with Asana (a plus)
- 2+ years of experience with Figma and Photoshop (a plus)
- Outstanding written and verbal communication skills in English, including attention to detail, in terms of grammar, spelling, punctuation, vocabulary, and formatting.
- Appetite and ability to thrive in a high energy fast-paced digital environment.
- Strong desire to learn and grow career in the area of digital products in the sports industry
- Willingness and ability to work the non-traditional hours of the sports industry.
