Fresh Tape Media

Fresh Tape Media

Head of Social and Community Engagement - Gondola (Denver · CO · Open to Remote)

Gondola Jobs
Jobs in Denver · CO · Open to Remote
Communications/Community Relations: Internet Communications
Gondola is looking for a qualified and charismatic Head of Social + Community Engagement to join our team! The ideal candidate is someone who is both creative and analytical, with previous experience building and moderating online communities. This person should have a strong Marketing and Social background, preferably in the tech or video gaming industries. 

Our next Gondola Head of Social + Community Engagement will act as the face and voice of the brand, and should be comfortable engaging with both users and stakeholders online and in-person. The ideal candidate is comfortable managing multiple projects at once, and thrives working in a start-up environment. This person should have exceptional written and communication skills, and embodies a can-do mindset.

  • Minimum five (5) years experience in marketing, community engagement and/or social strategy at a brand or agency.
  • Previous experience building and moderating online communities.
  • Experience managing a community for consumer brands, preferably in the tech or gaming industries.
  • Ability to spearhead Marketing & PR efforts, in conjunction with the Development team.
  • Ability to interface with current and prospective users on behalf of Gondola across various media channels.
  • Experience in developing and implementing strategies across all social media channels, including Twitter, Facebook, Instagram, Discord and Reddit.
  • Ability to organize campaigns, analyze metrics, set KPI’s, and present results.
  • Proven track record building out Marketing and PR teams at a startup.
  • Knowledge of SEO best practices and the ability to optimize content for search engines.
  • Ability to develop and manage paid media campaigns across various channels.

  • Act as the face and voice of the Gondola brand.
  • Develop and implement a comprehensive content and social media strategy that aligns with Gondola’s overall business objectives.
  • Create and manage a comprehensive 360 content calendar to ensure a consistent output of engaging and high quality content across media channels. 
  • Identify social voice, tone and brand strategy.
  • Responsible for daily copywriting, publishing and building communities across  Twitter, Facebook, Linked-In, Instagram, Discord, Reddit and more. 
  • Responsible for building and executing community and social media engagement strategies on behalf of Gondola.
  • Build relationships with community users through effective tactics including but not limited to: daily interactions across social channels, customer surveys, tutorials, in-person and virtual events, and more. 
  • Act as the community’s voice and advocate within the development team, to ensure Gondola is listening to and reacting appropriately to user feedback.
  • Monitor and analyze the performance of content and social media campaigns, and make data-driven recommendations for improvement.
  • Manage the day-to-day operational duties surrounding Gondola’s online communities, including newsletters, blogs, social media channels, and other community initiatives.
  • Be the community expert on the team, able to help the team decide what is most important to Gondola users.
  • Spearhead creative direction + ideate, create and oversee content development for all channels, including marketing campaigns.
  • Ability to work collaboratively with the design team to effectively produce marketing assets in a timely manner.

85K - 115K DOE

Job Questions:

  1. What about this role excites you?

  2. Please link your profile

  3. Are you willing to work hybrid in Denver, CO?

  4. What Tactics Would You use to build Gondola's digital community