United Soccer League

Job Title: Ticket Sales & Service Director/Manager

Position Type: Full Time

Location: TBD

Please note: This is for future opportunities within USL and its member clubs. Position details will vary.

Overview of the United Soccer League (USL)

United Soccer League is one of the largest operators of soccer properties in the United States. USL currently owns and operates a Division II professional league (USL Championship), a Division III professional league (USL League One), a pre-professional U23 league (USL League Two), and an elite level youth soccer league (Super Y League). Headquartered in Tampa, Florida, the USL provides unparalleled club support with a growing team of more than 65 professionals across 17 departments, ranging from operations to digital, communications, club services, and more.

Position Purpose
The Director of Ticket Sales & Service is responsible for the oversight and direction of ticket packages, yearly suite leases, and advertising sales; as well as the execution and service of all team accounts.

Responsibilities:

Manage assigned group of employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensure staffing requirements are met and proper work assignments are maintained
Manage the day-to-day operations of assigned departments
Set team and individual sales goals, monitor daily, weekly and monthly results
Research, develop and manage a list of potential new partners
Network, build and foster relationships with past, current and potential new clients in the surrounding region
Make sales calls to area organizations and follow up as necessary
Create and develop comprehensive proposals and presentations to meet clients’ objectives
Proactively create opportunities for new business with existing customers
Develop annual budgets for all outbound sales revenue areas
Responsible for the short and long-term sales objectives and action plans, sales goals and oversees the effectiveness of those plans toward meeting the overall goals.
Assist in development and implementation of season ticket sales plans designed to meet annual goals
Develop policies and procedures for the ticket and group sales executives
Set appointments, show seats, and give facility tours with the intent to close business
Represent the organization at in-house facility events and off-site community events promoting ticket sales and the organization
Maintain records of all customers and prospects by utilizing CRM tool
Coordinate with other departments to organize and implement large theme nights
Work diligently to build and strengthen relationships with corporate partners, the media, the fans and the community
Enhance and generate revenue through ticket package and group sales
Responsible for servicing and customer retention, directing the implementation of sponsorships and contract fulfillment, and providing excellent customer service and care to all customers and prospects
Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets and community relations departments
Execute group contracts and deliver tickets to group customers
Other duties may be assigned

Game Day Responsibilities:

Oversee the Corporate Sales department
Manage suites and related areas
Assist with client and fan entertainment as needed
Assist with promotional execution as needed
Assist other departments when necessary

Knowledge and Skill Requirements:

Bachelor’s degree in Sports Marketing, Marketing or related field preferred
At least three years prior sales and/or ticket office experience preferred
At least three years of sports sales experience preferred
At least two years of prior management and leadership experience preferred
At least two years of negotiating contracts
At least two years of managing budgets
Prior experience with ticketing software preferred
Excellent customer service skills
Ability to solve problems quickly
Attention to detail
Ability to prioritize and manage multiple projects
Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Adobe Suite, Internet and database programs
Valid driver’s license and ability to drive for organizational business
Ability and willingness to work varied and long hours including nights, weekends, and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

USL Future Opportunities