LEXINGTON SPORTING CLUB
Job Title: Ticket Operations Manager
Position Type: Full Time
Location: Lexington, KY (on-site)
Organizational Overview:
Lexington Sporting Club is a U.S. Soccer professional soccer club, competing in USL League One (U.S. Soccer Third Division Men’s Professional Soccer League). Launching its inaugural professional season in 2023, the professional team is the pinnacle of the soccer eco-system in Lexington and features more than 1,400 players within its youth and academy systems, a pre-professional women’s team beginning in 2023 in the USL W League and is in the process of building the club’s formal stadium, performance center and training fields.
Position Summary:
The Ticket Operations Manager will be responsible for leading the day-to-day operations of the club’s ticketing system, while providing strategic insight into technological solutions aimed at enhancing the fan experience. As a key member of the Ticketing department, the Ticket Operations Manager will ensure the ticketing system is functioning properly to address the club’s needs for events.
Benefits:
The perks of joining the club as a full-time team member may include
- Comprehensive health benefits including medical, dental, and vision plans, as well as employee assistance
- 401K plan with employer matching contribution rate
- Life insurance and long-term disability
- Educational assistance program
- Discounts on club merchandise
Responsibilities:
- Manage the day-to-day operations and functionality of the ticketing system including ticketing technology resources, implementation, and integration.
- Manage ticket operations including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
- Collaborates with other departments to coordinate ticketing needs for marketing, campaigns, promotions, fan experience and game day operations
- Lead the building of events, ticket types, offers, and other platform, and Account Executive needs
- Assist in the development of policies and procedures for the ticket office and game operations, assigning season tickets, and special assignments.
- Oversee ticketing websites and associated applications for offers, invoicing, printing tickets, images and content
- Create, manage, and distribute daily, weekly, and monthly ticketing reporting
- Establish inventory for each event while distributing and managing holds
- Ensure accuracy between the ticketing system, digital interfaces and event blueprints
- Manage the invoice and ticket templates in the ticketing system.
- Assist with bulk invoicing, email distribution, and Account Manager online payment processes.
- Establish a process and system for cash control. Perform daily reconciliation of receipts and deposit money. Maintain record of all sales and receipts and prepare reports as necessary.
- Manage ticket inventory and ticket sales process from order to fulfillment.
- Perform related duties based on departmental need.
- Other duties may be assigned
Game Day Responsibilities:
- Provides general ticket office management support including customer service, financial reporting and reconciliation.
- Responsible for game day ticket operations including sales, will call and resolution
- Ensure adequate staffing and assign ticket takers and sellers for ticketed athletic events. Assist with scheduling and training of ticket office staff.
- Serve as liaison with internal and external constituencies and manager of office interns/students and gameday event staff
Qualifications:
- Bachelor’s degree or equivalent experience working in a ticket office, ticket operations role, or other related field
- Minimum 5 years of experience in a ticket operations and service or related field
- Prior experience with ticketing software (SeatGeek, Tickets.com, etc.) and CRM systems preferred (Hubspot, SalesForce, etc.)
- Highly proficient in both written and verbal communications (public speaking and presentation)
- Strong problem-solving, conflict-resolution and critical thinking capabilities
- Strong time management and organizational skills
- Ability to communicate efficiently and effectively across internal departments including club leadership
- Proficient experience with Microsoft Excel
- Ability to be flexible while continuing to prioritize and manage multiple tasks/projects and staff needs
- Ability to work flexible hours including evenings, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
