About the Triumph: The Greenville Triumph Soccer Club is a member of the United Soccer League’s League One and the franchise ranks among the top brands in the USL ecosystem. The Club maintains retail presences in downtown Greenville, online and in-stadium on match days. The Greenville Triumph headquarters/storefront is located in downtown Greenville – the heart of Upstate SC tourism and hospitality. More than 4.5 million people drive or walk past our new brick-and-mortar storefront annually. Triumph SC has ranked in the top three among League One clubs for merchandise sales each of its two first seasons.
GTSC is in search of an experienced and driven Merchandise Manager to guide this facet of the Club’s business as the brand continues to grow. This is a position with tremendous growth potential that affords the proper candidate the opportunity to cultivate and expand this facet of the Club’s business while also growing his/herself in the role.
Position Overview: The Triumph Merchandise Manager will play a key role in the daily management and continued development of Club’s merchandise and apparel business. In addition to continuing to support and build the Club’s brand, this position will also handle buying for the Club as it pertains to apparel and promotional items, designing new apparel concepts, coordinating merchandise operations for match days as well as the downtown team store, part-time and match day staff scheduling and management as well as assisting with budgeting. Additionally, the role will be responsible for research, retail marketing & management collaboration, increasing digital ecommerce, monthly inventory management, replenishment of permanent/seasonal products, and sales forecasting. The Merchandise Manager should stay abreast of seasonal events, industry trends, and sales planning to drive revenue during the off-season. This position will be the main point of contact with Official Apparel Partner, hummel North America, and will need to forecast timelines up to 12 months in advance with First Team kits, official team training gear, team-issue collateral garments (i.e., casual wear, outerwear, etc.) and retail apparel items.
Responsibilities & Primary Duties:
Keen fiscal management of the merchandise budget provided by the Club President.
Plan and develop merchandising strategies with Chief Revenue Officer to continue to grow the business while keeping offerings fresh, current, and efficient.
Collaborate with Chief Brand Officer on item selection/design for merchandise orders.
Evaluate inventory levels to establish sales and ordering action plans to determine efficient re-orders, provide guidance for inventory re-balancing and ordering of new items.
Diligent management of inventory and forecasting to provide optimum sell-through is vital for this role.
Develop strong relationships with local, regional, and national vendors/suppliers.
Negotiate pricing, quantities and manage production timelines to ensure efficient inventory and budget management.
Consistently remain up to date and educated on industry best practices & trends.
Be a strong steward of Triumph brand, implementing Brand Guidelines externally and internally.
Seasonally, maximize customer interest & engagement with thoughtful window and sales displays and merchandise presentations.
Work across departments to collaborate on initiatives to drive & support ticket sales, corporate partner activations & community development events.
Collaborate across departments to craft and deliver merchandise promotions and initiatives to drive sales & engage the fan base.
Hire, schedule and manage a roster of part-time team store and game day merchandise staff year-around.
Manage/operate the team store through the week to reduce staffing costs during lower traffic times. When necessary/needed, part-time help may be utilized to supplement this role’s daily duty in the store
Manage online sales from order through fulfilment via the Triumph Shopify website.
Ability to handle, transport and account for cash at the stadium, storefront, and other ancillary revenue generating opportunities.
Prepare weekly reports to summarize sales for Club President & CRO or other needed reports as requested.
Prepare monthly reports as needed by Controller to close out month.
Work with Club Controller to reconcile match day revenues, purchase orders, invoices and inventory.
Perform inventory on a quarterly basis reporting to President and Controller
Desired Skills and Qualifications:
Bachelor’s Degree or equivalent experience required
A minimum of two (2) years or experience in merchandising and apparel for a professional sports team is preferred.
Experience purchasing merchandise/apparel and inventory control while maintaining department FY revenue and budget goals as provided by the president.
Ability to analyze sales data and apply the data to make informed decision/recommendations to the president and CBO with regard to purchase decisions and inventory management.
Experience with price negotiation and vendor management.
Organizational skills are a must.
Ability to communicate and collaborate across departments.
Ability to work in a fast-paced environment while meeting deadlines.
Computer skills (MS Office, Excel, Shopify, hummelDKB2B, and other Merchandise related systems).