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TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept
Why work with us at TOCASocial?
- Complimentary TOCA games!
- Huge discounts on our F&B Free meal while on shift
- Local retail & hospitality discounts
- Teammate Assistance Program
- Great progression opportunities as we expand!
What we are looking for:
- A self-starter and highly focused individual
- 2 years minimum of experience in a Technical Support role
- Passion for hospitality and a willingness to learn from senior teammates
- A quick learner with the ability to work under pressure in a fast paced environment
- A punctual and reliable individual with a great attitude and work ethic!
- Strong organisational and administrative skills
- Excellent verbal and written communication skills
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Strong Microsoft Office/Google Suite skills: Excel, Word and PowerPoint
- Experience using ticketing software
- Experience with writing technical documentation
- 2 years minimum of experience in a Technical Support role
- Ability to understand and build complex charts and graphs
- Flexibility to work evenings, weekends and holidays
- Someone ready to support other departments/teammates when needed
- What we would love you to have, but is not a dealbreaker:
- Proven work experience in customer support or technical support roles
- Good understanding of AV/IT systems
- Electro-mechanical skills
- Experience Linux based Operating systems
- Experience in Networking (firewalls, routers, switches, VPN, wireless
- Additional certification in Microsoft, Linux, Cisco or similar technologies
Role Scope & Responsibilities:
With a can-do attitude, we’ll provide you with the tools and training you need to be a Techspert Legend which involves:
- This teammate will be responsible for:
- Using the ticketing system to log, work and resolve requests
- Provide initial remote troubleshooting of problems with systems
- Dealing with 2nd line support issues and escalations that come into the helpdesk via remote support or the telephone
- Proactively liaise with teammates within the Tech team, Engineers and Leaders to ensure accurate, relevant and timely communication is maintained at all times
- Support teammates with IT/AV, POS, camera and other systems issues
- Build technical guides and instructions
- Prioritize effectively within tight schedules and a dynamically paced environment
- Deal with all matters within a timely fashion and escalate more complex issues to the relevant teams as and when necessary
- Supporting with ad hoc projects and tasks
We’re passionate about training and developing all our teammates to support their career progression and help them become legends! So you may receive training within other departments to support the venue as and when necessary.
If you think you have what it takes to surprise our guests with delightful moments, fantastic experiences and make someone's day, apply now!
