The Manager, Group Sales is responsible for the daily training and development of the group sales staff.  An accomplished seller,  this individual has a firm understanding of the group sales process, ability to clearly and effectively communicate to her/his team and the ability to develop long term group sales growth and retention for the club. 

 

·       Day-to-day management and development of the group sales team with the focus of generating new sales revenue from prospective group targets and categories.

·       Establish key performance metrics for the group sales team

·       Monitor, manage and evaluate team member performance on an ongoing basis; following up with appropriate feedback and direction for ongoing development

·       Foster a culture of growth and development by designing a best-in-class group sales training program 

·       Support team members by regularly attending appointments with current and prospective group accounts

·       Provide recommendations to the Head of Ticketing on strategies and procedures to increase organizational group sales results across all departments

·       Manage, track and monitor group FEPs to maximize revenues and to ensure optimal sell-thru rate

·       Facilitate the staffing and execution of group FEPs on matchday

·       Support direct reports in the development of healthy and robust group sales pipelines

·       Provide recommendations to increase group lead generation for specific target markets

·       Promote a culture of innovation, where new group programs and offerings are created, existing programs are enhanced and new ideas are constantly explored

·       Develop and maintain a group ticket best practices library for team members

·       Create, track and execute sales contests to motivate entire sales staff

·       Manage all aspects of group sales campaigns through CRM tool (HubSpot) and sales reports, tracking ROI and lead management

·       All other duties as assigned by the Head of Ticketing

 

·       Demonstrated success owning and delivering group sales targets

·       Demonstrated ability to manage and motivate sales staff to achieve goals

·       Demonstrated organization and analytical skills

·       Demonstrated organizational leadership

 

The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

·       Bachelor’s degree, or equivalent experience required  

·       Minimum 3 seasons of group sales experience 

·       History as a top revenue producer for a sports and/or entertainment organization

·       Track record of achieving and surpassing sales goals

·       Ability to clearly and effectively explain the group sales process

·       Training & recruiting experience

·       Proficient in Microsoft Office Applications

 

·       Must have the ability to maintain professional behavior and appearance

·       Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills

·       Must have good decision-making skills, solid judgment and interpersonal effectiveness

·       Must be self-directed and able to work independently

·       Must have truly outstanding customer service and interpersonal communication skills

·       Must possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills

·       Must have an interest and ability in serving others as one of the primary functions of their job

·       Must be flexible & reliable team player, both within own department and within company as a whole

·       Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

·       Must be commercially focused on achieving and surpassing revenue goals within a highly sales focused organization

·       Travel Requirements

o    This position may require a limited amount of travel on rare occasions

·       Physical Demands

o    This position requires the ability to lift up to 25 pounds

·       Work Environment

o    The incumbent primarily works in an office environment, however, is expected to attend all events

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.