NJ/NY Gotham FC

NJ/NY Gotham FC Careers

Vice President, Ticketing - NJ/NY Gotham FC (Jersey City · NJ)

NJ/NY Gotham FC Jobs
Sports Jobs in Jersey City · NJ
Ticket Sales and Services: Ticket Sales
NJ/NY Gotham FC is a founding member of the National Women's Soccer League in 2013. The team was known as Sky Blue FC from 2008 until 2020. 
 
Gotham FC is committed to growing the game on and off the field. Our team of world-renowned players match their talent with their dynamic and distinctive personas. Gotham champions humanity’s most important causes, emerging as community leaders for social justice, gender equality and mental health awareness. Our team is as diverse as the city it plays in, demonstrating the power of uniting different racial,
ethnic, and socioeconomic backgrounds in the culture of soccer and the global game, all in the culture capital of the world, New York City.
 
 
It’s an exciting time for women’s sports, especially women’s soccer. The NWSL is the fastest growing women’s sport – 1 in 3 Americans is a soccer fan, and 1 in 4 Americans is a women’s soccer fan. Over 60MM minutes were watched on Twitch in 2020, and NWSL viewership grew 493% in the 2021 season.  
 
With growth across every metric, the time is now for the NWSL and Gotham FC. We’re looking for dynamic business leaders who are energized by the prospect of creating the change we wish to see across women’s professional sports. 
 
 
THE OPPORTUNITY 
Job Title: Vice President, Ticketing  
 
Who we are looking for: 
The Vice President of Ticket Sales and Service will be responsible for overseeing all aspects of ticket sales and service for the team, including hiring, managing and developing sales and service staff, sales plan development and implementation, managing inventory and box office staff, email marketing and communications to season ticket holders.  S/he will be responsible for driving overall ticket sales and revenue (including but not limited to (season ticket plans, groups, partials, singles etc), service, retention, and pricing strategy. This leader will utilize creative ways to drive ancillary revenue via concessions, club amenities, merchandise, game day experiences, etc. to ticket holders, as well as have a core knowledge and awareness of industry best practices while also exploring ways to innovate and upgrade our business practices.
 
This position reports directly to Chief Business Officer (CBO) and will play a critical leadership role working cross-functionally with sponsorship, marketing, community impact, our arena operations, retail, etc. The position will be compensated with a competitive base salary, sales commission, health benefits, incentives and more. 

What you will do: 
  • Coaching, developing and growing our ticket sales staff with a commitment to building a culture that revolves around core values as well as preparation, hard work, recognition, and daily personal and professional development.
  • Identifying, recruiting, hiring ticket sales staff members as our organization continues to grow.
  • Responsible for creating year-round, best-in-class sales, service and retention strategies for ticket plans and groups. 
  • Develop and implement pricing strategy using all existing market and CRM data
  • Assist in the onboard, develop and implement new CRM (Consumer Relationship Management System) 
  • Work with team CBO and Ownership to develop yearly plans, revenue and sales goals, and seasonal ticket sales strategies.
  • Create and manage all lead generation campaigns for account executives; work together with Marketing to generate awareness (call campaigns, content, emails, advertising, etc.)  
  • Oversee development of ticket manifests and manage inventory on a game-by-game and seasonal basis including season tickets, special offers, plans, etc.
  • Work cross functionally to create, develop and implement departmental strategies, goals, objectives, short and long-term planning for Ticket Sales and Service
  • Provide daily, weekly, monthly, quarterly and annual reports related to ticket sales, retention, member sentiment, percentage to goal, etc.
  • Identify tools and technology to make ticket team more efficient and effective, while focusing on season ticket member hospitality and experience. 
  • Monitor and manage all seating inventory to maximize attendance and revenue.
  • Create, implement, and manage new revenue streams by analyzing current inventory and by benchmarking best practices from around professional sports.
  • Oversee all third party ticketing vendors
  • Develop and manage annual ticket sales and service budget.
  • Create and develop innovative sales contests and incentives that drive and keep staffs motivated to sell and retain at high levels.
  • Create, implement, and monitor commission and bonus structures for all departments within Ticket Sales & Service that emphasize hitting and/or exceeding goals; Use the commission structure to keep staff focused on their goals and the departmental goals.
  • Research, benchmark and recommend ticket pricing strategies, renewal timing and selling tactics in order to maximize revenue and ticket sales opportunities
  • Work with the Marketing Team to create concepts for all ticket sales and service collateral materials.
  • Work as a primary liaison with NWSL league office and Ticketmaster on all relevant ticketing initiatives
  • All other duties as assigned by the CBO, as well as Ownership

What you bring (minimum requirements):
  • Bachelor’s degree in Sports Management, Business or other related field
  • Minimum of 5 years sports/ticketing managerial experience
  • Minimum of 10 years of sports industry-related sales experience
  • Must have experience in all aspects of team ticket sales, including the development of sales marketing plans
  • Knowledge of Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, Access)
  • Experience in Managing and/or Selling Premium Seating (suites and club seats)
  • Knowledge/experience working with a CRM system; Preferred: implementing a new CRM system
  • Preferred: MBA or Masters in Sports Administration
  • Preferred: Knowledge in working with multiple ticketing systems
  • Excellent verbal and written skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.