The Director of Parking is a critical leadership role responsible for overseeing and optimizing all aspects of parking and transportation operations at KC Current Stadium. This role will develop and implement strategies to enhance the experience for both employees and guests while achieving positive financial outcomes aligned with the department's goals. Working collaboratively with stakeholders, the Director will create a strategic parking plan based on industry best practices. This position requires a proactive leader capable of delivering innovative solutions to enhance the KC Current Stadium experience and meet or exceed guest expectations. Reporting directly to the VP of Stadium Facility Development, the Director of Parking & Transportation will play a pivotal role in shaping the venue's operational excellence.

Essential Functions and Responsibilities
• Provide leadership for the parking and transportation department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management.
• Oversee all match and event day parking operations including staffing plans, shuttle service and coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
• Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
• Act as the liaison between transportation agencies and KC Current Stadium to ensure execution of requirements and proper scheduling for all events.
• Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
• Review analytics, trend analyses, forecasting and reporting to help improve the operational and financial performance of the department.
• Champion innovation by continually researching new parking and transportation technologies and/or operating methodologies that other venues or companies have adopted, and devise strategies to integrate proven solutions into KC Current Stadium parking and shuttle operations.
• Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed for all events.
• Develop, implement, and oversee Traffic Demand Management programs that increase the use of alternative transportation methods.
• Integrate customer feedback and community concerns into ongoing parking program refinements and system improvements.
• Establish performance expectations and standards for all levels of employees and vendors to achieve or exceed performance.
• Work with HR and other departments to ensure all organizational policies and procedures are followed.
• Manage contract compliance with business terms and financial obligations from contracted transportation and parking vendors, including shuttle operations.
• Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.
• Given the growing importance of sustainability and eco-friendly practices, promote environmentally responsible transportation options such as the streetcar usage (when operational), carpooling, public transportation, and electric vehicle charging stations (where applicable).
• Leverage emerging technologies for parking management and guest experience enhancement by incorporating smart parking systems, mobile apps for parking reservations, and real-time traffic updates.
• Work to create contingency plans to ensure efficient parking operations and safe pedestrian management during events. Manage unexpected situations such as traffic accidents, road closures, or sudden changes in event scheduling.
• Provide accessible parking options for individuals with disabilities and ensure compliance with relevant regulations.
• Use data analytics to assess parking and transportation trends, identify areas for improvement, and make informed decisions to optimize operations.
• Foster positive relationships with the local community, addressing concerns, and actively seeking feedback to improve parking operations.
• All other duties as assigned.

Qualifications
• Bachelor's degree
• 5-7 years of progressive experience relating to Parking and Transportation in a high-volume operation.
• Management of parking operations involving large venues, special events, residential, office and/or retail.
• Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.
• Working knowledge of parking best practices and applying technologies to maximize service and revenues.
• Experience in the development and management of operating and event-related budgets.
• Ability to anticipate problems and implement immediate corrective action.
• Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
• Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
• Ability to lead, give clear and concise direction, and provide feedback to staff.
• Excellent communication, interpersonal, organizational, and problem-solving skills required.
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• All new hires must be fully vaccinated for COVID-19 by date of hire, subject to legally mandated accommodations.

Physical Requirements:
• Prolonged periods sitting at desk and working on a computer.
• Prolonged periods of standing and walking long distances.
• Ability to lift up to 50lbs and meet physical demands of the job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.