Guest Experience Representative - San Jose Earthquakes (San Jose · CA)

San Jose Earthquakes jobs
Sports Jobs in San Jose · CA
Facility Operations/Event Staff: Event Guest Relations
Summary:       
Each Guest Experience Representative will report directly to the Manager, Guest Experience.  They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Starting at $18.00/hr. Opportunity for monetary bonuses.

Responsibilities include but are not limited to:  
  • Act as a front line representative assisting with guests and staff at all entry points of the Stadium
  • Securing  gates and access points to ensure guests do not enter without an appropriate ticket/credential
  • Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned
  • Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags. Report escalated incidences to dispatch
  • Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures
  • Recognize potential hazards and observe appropriate precautions with guests
  • All staff must attend mandatory in-house/online training before the start of each season with monthly follow ups

Qualifications:
  • Must be at least 18 years of age
  • Excellent problem solving and conflict resolution skills
  • Excellent interpersonal and leadership skills with a diverse staff and fan base
  • Experience communicating through fast-paced and sometimes stressful working environment
  • Tenacious work ethic
  • Strong verbal communication skills (bilingual a plus)
  • Must have the ability to simultaneously handle multiple tasks and adapt to change
  • Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off
  • Options to work additional stadium events as announced

Requirements:
  • This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs and downstairs
  • Nature of position requires the ability to lift a minimum 20 pounds
  • Must have the ability to adjust to changing work hours and locations in and around the stadium

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.