Ticket Sales and Service Intern – 2021 Summer Semester - Orlando City SC (Orlando · FL)

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Internship: Internship
Title: Ticket Sales and Service Intern – 2021 Summer Semester 
Department: Ticket Sales
Reports to: Ticket Sales
Notes: You must be able to receive academic credit for this internship
 
Position Summary: Orlando City SC is looking for a motivated intern to assist our Ticket Sales Department in our daily Ticket Sales, Member Services and Ticket Operations & Analytics activities with a focus on sales and servicing our loyal season ticket members. The successful candidate will receive instruction under the Ticket Sales department and will have the opportunity to supplement classroom instruction and gain practical experience in servicing our season ticket members and selling.  Concluding this internship, this person will have learned various aspects of the sales/service process, gameday operations and fulfillment.
 
Essential Duties & Responsibilities: 
  • Support the Ticket Sales department with various tasks related to ticket sales and service
  • Assist with customer relationships via phone, email and face-to-face
  • Assist in data entry and maintain documentation of sales records 
  • Assist in ticket order fulfillment and packaging
  • Learn and assist in creating invoices and receipts 
  • Provide input on survey results summary
  • Observe, learn, and apply the Orlando City sales process during sales calls
  • Learn all aspects of the Orlando City ticketing system (Archtics) and CRM platform (Salesforce)
  • Perform gameday responsibilities including season ticket member deliveries, problem solving, assisting with ticket issues in the office and outside of gates, and answering the phone.
  • Possess an approachable and professional attitude at all times
  • Other special projects and administrative duties as assigned
 
Qualifications: 
  • Intern must be available from January 2021 to May 2021 (weekly hours negotiable) 
  • Applicants should be working towards a Bachelor’s degree or the equivalent
  • Candidates must be able to receive academic credit for this internship
  • Be present for most Orlando City games and special events as needed, assisting with gameday operations
  • Able to work non-traditional hours, in non-traditional settings, within a team atmosphere. Various weekends may be required. 
  • Excellent communication skills, both written and verbal
  • Strong customer service and interpersonal skills
  • Strong conflict resolution skills
  • Ability to handle stressful customer service situations 
  • Must be able to lift 50 pounds 


 Note: When you apply for this job online, you will be required to answer the following questions: 
  • Do you have previous customer service experience?
  • Are you available to work weekends, holidays, etc. as dictated by events?
 
Disclaimer:
This internship is intended to be an in-person learning opportunity. Due to COVID 19, policies and procedures related to non-full-time employees working at our office at Exploria Stadium may dictate that the role becomes a telework opportunity.
 
About Orlando City SC
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth academy and the First Team.
 
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in the National Women's Soccer League (NWSL). The Pride began league play in 2016 bringing professional women’s soccer to Orlando for the first time. As part of the preeminent Orlando City Soccer Club, the Pride joined Orlando City SC of Major League Soccer and Orlando City B of USL League One. In 2017, the Pride and Orlando City SC moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando. 
 
With a footprint across the Central Florida region and a roster composed of renowned international talent that includes Champions League winners, Women’s World Cup champions, Olympic gold medalists and some of the best global talent in all of soccer, Orlando City SC and Orlando Pride boasts global relevance through its assemblage of world-class athletes and innovative business operations.
Orlando City SC is committed to setting the global standard for professional soccer teams and is guided by the following principles:
 
OUR PURPOSE
TO BRING OUR COMMUNITY TOGETHER, CREATE LASTING MEMORIES, AND FUEL PASSION FOR SOCCER.
 
OUR VISION
BE THE ENVY OF OUR LEAGUE THROUGH PERFORMANCE, RELEVANCY, AND ENTERPRISE VALUE.
 
OUR MISSION
ENTERTAIN, UNIFY, AND INSPIRE OUR COMMUNITY THROUGH PASSIONATE SOCCER & SERVICE.
 
 
Please visit www.OrlandoCitySC.com for more information.
 
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you have previous customer service experience?

  2. Are you available to work weekends, holidays, etc. as dictated by events?

  3. Do you currently reside in the Central Florida area?