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Merchandise Sales Associate (Part-Time)

Orlando City Soccer Club
Orlando, FL
Retail/Licensing: Retail Merchandising
Department: Merchandise
Reports to: Merchandise Coordinator
Background: After winning three USL-Pro regular season championships and two postseason titles over a four-year span, Orlando City SC quickly set the standard for professional soccer clubs both on and off the field and was awarded the 21st Major League Soccer (MLS) franchise on Nov. 19, 2013. The Lions played their first two seasons in MLS at the Orlando Citrus Bowl, where they held the second-highest average attendance in MLS. In 2016, the Club launched Orlando Pride in the National Women’s Soccer League (NWSL) and Orlando City B in the United Soccer League (USL).
In March 2017, Orlando City SC unveiled its brand new, privately financed downtown stadium. With a capacity of 25,500 fans, Orlando City Stadium creates the most exciting game-day experience for fans in the country.
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Position Summary: We are looking for friendly Part-Time Merchandise Sales Associates to help customers identify and purchase the products that they desire. Sales Associates are responsible for selling, restocking and merchandising the Orlando City ‘Downtown Store Location’. The goal is to provide first class customer service and to drive Orlando City’s growth and revenue through increased sales.
Essential Duties & Responsibilities:
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Maintain outstanding store condition and visual merchandising standards.
  • Maintain a fully stocked store.
  • Ascertain customers’ needs and wants.
  • Welcome and greet customers.
  • Manage point-of-sale processes.
  • Actively involve in the receiving of new shipments.
  • Keep up to date with product information.
  • Accurately describe product features and benefits.
  • Follow all Orlando City’s policies and procedures.
  • Proven working experience in retail sales is helpful, but not essential.
  • Possess a high school degree or above.
  • Basic understanding of sales principles and customer service practices.
  • Fluency in Spanish or Portuguese is desirable.
  • Possess excellent communication and interpersonal skills.
  • A strong customer service focus is a must.
  • Friendly, helpful, confident and engaging personality.
  • Must be able to work nights, weekends and holidays as necessary.
  • A personal passion for Orlando City, the sport of Soccer or merchandising is required.

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