Member Services Representative with Orlando City SC in Orlando · FL

Orlando City SC jobs
Sports Jobs in Orlando · FL
Ticket Sales and Services: Client Relations/Customer Service
Job Title: Member Services Representative
Department: Member Services
Reports to: Senior Director of Ticket Operations & Analytics 
FLSA Status: Hourly; Non-exempt
 
Position Summary:
The Member Services Representative is responsible for excellent servicing and relationship building with a focus on retaining and growing all assigned Orlando City SC, Orlando Pride and Orlando City B season ticket member accounts, entailing, but not limited to, responding to questions, comments or concerns via telephone, email or in-person from all season ticket members. The Representative will be focused on creating a premium, distinctive, on-brand year-round experience for STMs, and will strive to create value for our members that exceeds their expectations given their investment levels. We will do this through proactive interactions with our members as well as providing timely guest recovery. Our Representatives will strive to deliver best in class service and unique experiences to build customer loyalty.
 
Essential Duties and Responsibilities:
  • Proactively communicate with assigned ticket members via telephone, email and/or in-person.
  • Proactively solicit account retention by securing renewal commitments.
  • Field and respond to all season ticket member inquiries, requests, feedback, etc.
  • Build relationships with assigned season ticket members at all points of contact.
  • Ensure customer data and profile requirements are accurately represented in the database. Accurately and successfully convey all key messages to all season ticket members.
  • Educate season ticket members of all applicable Membership benefits, programs, and events.
  • Identify opportunities to add-value to Membership benefits, programs, and events.
  • Identify areas to improve on and off game day experience.
  • Reporting of various individual and/or departmental efforts.
  • Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
  • Act as information liaison for all Orlando City SC, Orlando Pride and Orlando City B home games and stadium events.
  • Survey and analysis of various reporting (attendance, game day experience, etc.)
  • Other duties as assigned.

Qualifications:        
  • Minimum of 1-2 years of sales or service experience in professional or collegiate sports (or related industry) is preferred.
  • Strong written and verbal communication skills required.
  • Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
  • Able to work flexible hours including nights, weekends and holidays.
  • Ability to work well on a team and independently.
  • Knowledge of Salesforce and Archtics is preferred.
  • Experience in the Florida marketplace preferred but not necessary.
  • Fluent in Spanish or Portuguese a plus.

Salary:  TBD – commensurate with applicant’s qualifications.


About Orlando City SC:
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth academy and the First Team.
 
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in the National Women's Soccer League (NWSL). The Pride began league play in 2016 bringing professional women’s soccer to Orlando for the first time. As part of the preeminent Orlando City Soccer Club, the Pride joined Orlando City SC of Major League Soccer and Orlando City B of USL League One. In 2017, the Pride and Orlando City SC moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando. 
 
With a footprint across the Central Florida region and a roster composed of renowned international talent that includes Champions League winners, Women’s World Cup champions, Olympic gold medalists and some of the best global talent in all of soccer, Orlando City SC and Orlando Pride boasts global relevance through its assemblage of world-class athletes and innovative business operations.


Orlando City SC is committed to setting the global standard for professional soccer teams and is guided by the following principles:
 
  • OUR PURPOSE: TO BRING OUR COMMUNITY TOGETHER, CREATE LASTING MEMORIES, AND FUEL PASSION FOR SOCCER.
  • OUR VISION: BE THE ENVY OF OUR LEAGUE THROUGH PERFORMANCE, RELEVANCY, AND ENTERPRISE VALUE.
  •  OUR MISSION: ENTERTAIN, UNIFY, AND INSPIRE OUR COMMUNITY THROUGH PASSIONATE SOCCER & SERVICE.
 
Please visit www.OrlandoCitySC.com for more information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.