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Event Receptionist

Orlando City Soccer Club
Orlando, FL
Facility Operations/Event Staff: Event Guest Relations
Department: Stadium Operations
Reports to: Director of Security & Guest Services
Background: After winning three USL-Pro regular season championships and two postseason titles over a four-year span, Orlando City SC quickly set the standard for professional soccer clubs both on and off the field and was awarded the 21st Major League Soccer (MLS) franchise on Nov. 19, 2013. The Lions played their first two seasons in MLS at the Orlando Citrus Bowl, where they held the second-highest average attendance in MLS. In 2016, the Club launched Orlando Pride in the National Women’s Soccer League (NWSL) and Orlando City B in the United Soccer League (USL).
In March 2017, Orlando City SC unveiled its brand new, privately financed downtown stadium. With a capacity of 25,500 fans, Orlando City Stadium creates the most exciting game-day experience for fans in the country.
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Position Summary: Operate telephone switchboard on event days to answer, screen, or forward calls, providing information, taking messages and/or scheduling appointments.
Essential Duties and Responsibilities:
  • Receive and resolve questions, issues, complaints from customers or the general public.
  • Collect, sort, distribute, or prepare messages, or direct calls to appropriate parties.
  • Complete administrative projects as assigned by management.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, ticketing information or services provided.
  • File, maintain records and call log.
  • High school diploma or GED, Bachelor’s degree from an accredited school preferred.
  • 1-2 years of previous customer service or administrative experience.
  • Must be able to work all Orlando City, Orlando Pride and OCB games.

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