Account Manager, Premium & Suite Sales - Orlando City SC (Orlando · FL)

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Ticket Sales and Services: Premium/Suite Sales
Title:  Account Manager, Premium & Suite Sales
Department:  Ticket Sales
 Reports to:  Director, Ticket Sales
 FLSA: Salaried + Commissions; Non-exempt
 
WHAT SETS YOU APART
You quickly build rapport and cultivate relationships through face-to-face meetings and VIP Tours with prospects at Exploria Stadium. Your results driven confidence and persistence results in purchases of available inventory inside the premium seating areas, including Audi Sport Club, West Club, Midfield East Premium & Group Hospitality spaces. 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Drive sales of any available annual and single game Suites for Orlando City/Orlando Pride.
  • Drive sales of premium seating including season tickets, partial plans and group tickets for Orlando City/Orlando Pride.
  • Focus on self-prospecting, appointment setting, executing sales presentations and closing sales.
  • Generate qualified prospects via research, outbound calls, face-to-face meetings, in-game entertaining, business community networking and social selling.
  • Represent Orlando City/Orlando Pride at various networking events and participate in other community events to drive new business.
  • Meet sales goals- this position is accountable for key performance metrics (calls and appointments) as well as closed sales goals.
  • Provide high end service including but not limited to payment collection and seating agreements.
  • Maintain up-to-date sales pipeline to monitor real time sales progress.
  • Entertain and nurture relationships with existing clients and prospects.
  • Maintain a beneficial membership with a local networking group and/or Chamber of Commerce.
  • Maintain accurate records in Salesforce CRM software to accurately manage clients’ accounts.
  • Provide excellent service through phone calls, emails, written communication and in-person visits in the office and special events. 
  • Attend each gameday to assist clients with any ticketing, food and beverage or customer service issues.
  • Actively participate in all sales trainings, and meetings.
  • Other duties as assigned.
 
QUALIFICATIONS
It’s never just a job at Orlando City SC.  It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
  • Bachelor’s Degree from accredited college/university in a related field preferred. 
  • Minimum of 2-3 years sales experience, preferably in sports and entertainment. 
  • Track record of consistent top sales performance.
  • Passion for a growth-oriented career in sales. 
  • Independent, resourceful, innovative, and forward thinking.
  • Strong time management and organizational skills 
  • Excellent customer service skills and ability to communicate effectively. 
  • Highly motivated, aggressive, competitive, and committed to the sports industry.
  • Possesses strong computer skills and ability to comprehend basic mathematics.
  • Exceptional time management and presentation skills.
  • Detail-oriented and organized; ability to handle several projects at once.
  • Familiarity with Archtics and CRM Platform.
  • Ability to work nights, weekends and holidays as needed, in addition to traditional business hours.
 
 About Orlando City SC
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth academy and the First Team.
 
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in the National Women's Soccer League (NWSL). The Pride began league play in 2016 bringing professional women’s soccer to Orlando for the first time. As part of the preeminent Orlando City Soccer Club, the Pride joined Orlando City SC of Major League Soccer and Orlando City B of USL League One. In 2017, the Pride and Orlando City SC moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando. 
 
With a footprint across the Central Florida region and a roster composed of renowned international talent that includes Champions League winners, Women’s World Cup champions, Olympic gold medalists and some of the best global talent in all of soccer, Orlando City SC and Orlando Pride boasts global relevance through its assemblage of world-class athletes and innovative business operations.
Orlando City SC is committed to setting the global standard for professional soccer teams and is guided by the following principles:
 
OUR PURPOSE
TO BRING OUR COMMUNITY TOGETHER, CREATE LASTING MEMORIES, AND FUEL PASSION FOR SOCCER.
 
OUR VISION
BE THE ENVY OF OUR LEAGUE THROUGH PERFORMANCE, RELEVANCY, AND ENTERPRISE VALUE.
 
OUR MISSION
ENTERTAIN, UNIFY, AND INSPIRE OUR COMMUNITY THROUGH PASSIONATE SOCCER & SERVICE.
 
 Please visit www.OrlandoCitySC.com for more information.
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. What is your annual base salary expectations?

  2. Do you now or will you in the future, require sponsorship for employment visa status to work legally for our Club in the United States?

  3. How did you hear about this position? Teamwork, Referral (who?), job board?