MLS Careers

Premium Services Representative with Red Bull New York, Inc. in Harrison · NJ

Red Bull New York, Inc. jobs
Sports Jobs in Harrison · NJ
Ticket Sales and Services: Premium/Suite Service
ABOUT THE NEW YORK RED BULLS
The New York Red Bulls are one of 26 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

POSITION SUMMARY
The Premium Services Representatives are the face of The New York Red Bulls and Red Bull Arena.  They are primarily responsible for effectively providing exemplary game day customer service to all guests including our premium members and partners.  They should always be able to provide accurate information about the arena, have an innate sense of empathy, and express an inner drive to help others have a more positive experience.  The Premium Services Representative should constantly seek out fans and assist them in any way possible.  All Premium Team Representatives should champion the goal of providing the best game day experience in the New York Tri-State area.

ESSENTIAL FUNCTIONS (Required to perform the job)
  • Engage with fans and provide accurate information about the New York Red Bulls and Red Bull Arena
  •  Provide a high level of customer service
  •  Problem-solve by effectively communicating with guests
  •  Being pro-active and having a high energy with interacting with fans
  •  Present a neat and tidy appearance while adhering to uniform standards 
  •  Welcome and acknowledge all guests, scan tickets, apply designated wristbands/credentials all in a timely, efficient and professional manner

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.


  • Must have a high school diploma
  • Must possess excellent communication skills
  •  Must possess traits to be high energy and proactive when interacting with fans
  •  Must be able to work exceptionally well with others in a team environment
  •  Flexible schedule – must be able to work unusual hours including nights, weekends, and some holidays
  •  A strong commitment to the 2020 Season Schedule (www.newyorkredbulls.com/schedule)
  •  Must be able to endure seasonal temperatures as working conditions require some outdoor work
  •  Must be able to stand for extended periods of time
  •  Must be able to travel to the arena on match days
  •  Previous customer service experience is a plus
  •  Bilingual in Spanish is a plus

EDUCATION
  • High school diploma or general education degree (GED)

EXPERIENCE
  • Previous customer service experience and knowledge of the New York Red Bulls and Major League Soccer is preferred

Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

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