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Box Office Representative (SEASONAL/MATCHDAY) with Red Bull New York, Inc. in Harrison · NJ

Red Bull New York, Inc. jobs
Sports Jobs in Harrison · NJ
Ticket Operations: Box Office Ticket Seller
ABOUT THE NEW YORK RED BULLS
The New York Red Bulls are one of 26 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

POSITION SUMMARY
As a member of the box office staff, you will be the first point of contact with the public in their Red Bull Arena experience. This is a part-time position working regular box office hours and event days at Red Bull Arena.

ESSENTIAL FUNCTIONS (Required to perform the job)
  • Use Archtics Ticketmaster ticketing system, to sell tickets and provide exceptional customer service.
  • Accurately accept and apply payment to relevant orders and distribute proper change.
  • Assist customers at the Box Office Will Call windows and resolve any issues or problems.  Answer questions regarding events, tickets, and schedules.
  •  Maintain a secure working environment for cash and tickets.
  • Reconcile and balance cash box at end of shift with Box Office supervisor. 
  • Other duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Prior cash handling and customer service experience; experience with ticketing systems preferred (e.g. Ticketmaster Archtics, etc.)
  • Candidates must be computer literate and able to maintain a guest friendly, quality service attitude at all times
  • Display excellent customer service skills and be able to listen and communicate effectively 
  • Proven job reliability, dedication, strong work ethic, and responsibility
  • Ability to work independently and as a member of the team
  • Ability to count money and make change accurately
  • Ability to take and follow instructions
  • Ability to work evenings, weekends and holidays as required 
  • Bilingual in Spanish a plus

EDUCATION
  • Must have at least a HS diploma or equivalent

Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

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