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Premium Concierge (Part-Time)

LA Galaxy
Carson, CA
Ticket Sales and Services: Premium/Suite Service
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Premium Concierge position is responsible for providing an excellent guest experience in various Premium hospitality areas to include Suites, the American Express Stadium Club, Jim Beam Champions Lounge, and The Tunnel Club, at LA Galaxy and select StubHub Center events.   

 Duties & Responsibilities
  • Provide excellent customer service at LA Galaxy and select StubHub Center events 
  • Monitor ticket access in Premium areas 
  • Relay stadium and event information and directions to guests
  • Build and sustain positive relationships with Premium members
  • Accountable for achieving first-contact resolution regarding client issues 
  • Assist with pre-game setup including suite walks, will call, and ticketing matters
  • Perform related duties as assigned

Required Qualifications (Job Knowledge, Skills, and Education):
1.     A minimum education level of a High School Diploma or its equivalency       
2.     A minimum of 0-2 years of related work experience preferably in the sports/entertainment venue environment
3.     Must be able to work evenings and are required to be available to work weekends and holidays
4.     Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain
5.     Maintain a professional appearance and demeanor
6.     Ability to lift 20 pounds
 
Preferred Qualifications (if applicable):
  1. Customer Service experience preferred
  2. Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions in a positive and professional manner 
  3. Fluent in Spanish, is a plus 

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