Ticket Office Associate - Minnesota United FC (St. Paul · MN)

Minnesota United FC jobs
Sports Jobs in St. Paul · MN
Ticket Operations: Box Office Ticket Seller
About Us
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Youth Development Program to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none.

Job Description
Members of our Ticket Office are Loonatics. They are not afraid to be themselves. They are authentic, diverse and glass half-full. Our Ticket Office Associate Guest Experience Staff is obsessed about the details, committed to problem solving and building better relationships with our fans. Lastly, they are as excited about Minnesota United as they are serving the guests who are excited about Minnesota United. Our Staff will be servicing guests with the purchasing of game day tickets.

This position will need to bring their enthusiasm to all of the Minnesota United FC home matches during the 2022 season. This part-time position focuses on creating a brilliant fan experience. This role will benefit from an in-depth look behind the scenes of a professional sporting event, and will have the opportunity to work with professionals from a wide range of departments and levels. There are leadership opportunities for those who work hard and are passionate about winning as a team. The Ticket Office Associates will report to the Ticket Operations Manager. 

Essential Responsibilities
  • Create a brilliant experience and exceptional service for all fans and supporters
  • Understand and communicate our new ticketing technology to our fans
  • Assist troubleshooting ticket issues
  • Work with fans to communicate our new online sales process
  • Provide information about upcoming events
  • Assist with ticketing and gameday related questions
  • Provide information about upcoming events

  • Ability to stand and be active long periods of time, and lift at least 20 lbs
  • Ability to interact with customers in a personable and outgoing manner
  • Previous experience in a Ticket Office
  • Ability to operate computerized ticketing system
  • Able to take initiative and create a positive environment
  • Able to work flexible hours including evenings, weekends, and potential holidays
  • All applicants must be 18 years of age or older

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Are you authorized to work in the United States?

  2. Are you able to work flexible hours including evenings, weekends, and potential holidays, along with the ability to work a majority of MNUFC home games during the 2022 season?

  3. Do you have any previous box office or service related experience?