Suite Sales and Service Manager - Minnesota United FC (Golden Valley · MN)

Minnesota United FC jobs
Sports Jobs in Golden Valley · MN
Ticket Sales and Services: Premium/Suite Service
About Us
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Development Academy to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none. In addition to a fast-paced environment with hard-working, collegial, engaged coworkers, we offer generous benefits, a forward-thinking culture, and the opportunity for career growth. When it comes to our employees, we value passion, dedication, diversity, resilience and teamwork.
 
Job Description
The Suite Sales and Service Manager is responsible for developing and overseeing the experience philosophy for guests in the suite and loge premium areas. This role works with the Corporate Partnership team, managing the relationships, service, and renewals while also driving and securing new annual sales for suites and loges at Allianz Field. This position will have a strong focus on ensuring exemplary service and engagement for guests and operational excellence by partnering with MNUFC vendors and internal groups. Through creativity and collaboration, the Suite Sales and Service Manager will identify opportunities for incremental suite and loge revenue. The Suite Sales and Service Manager reports to the Vice President of Corporate Sales.
 
Responsibilities 
  • Responsible for successful coordination of all stakeholders for the suite level and loge areas for all full-stadium events, including but not limited to third party soccer matches and other full stadium events
  • Builds and fosters relationships with current and upcoming renewal accounts
  • Responsible for surpassing suite and loge sales revenue goal
  • Build on and execute the standard operating procedures for the suite and loge hospitality experience, client-facing game day and major event operations programming
  • Responsible for successful coordination of all stakeholders for the suite level and loge areas for all full-stadium events, including but not limited to third-party soccer matches and other full-stadium events
  • Champions the guest experience for all premium clients within suite and loge areas 
  • Manages Guest Experience Staff – Premium Hospitality on all full-stadium events
  • Collaborates with Guest Experience Manager on staffing levels, scheduling, payroll, and performance management for Guest Experience Staff – Premium Hospitality for all suite and loge areas for all full-stadium events
  • Develop and execute a communication, touchpoint, and event strategy plan for suite and loge holders to maximize engagement toward renewal and upselling of additional hospitality and Allianz Field stadium events 
  • Establish a high-level of quality, accuracy, and controls for standard operations including but not limited to, inventory management, contract creation, and pricing and payment terms.
  • Oversee the day-to-day relationships with suite and loge holders by handling and resolving client questions, and anticipating their needs and requests
  • Collaborate with internal groups and vendors to streamline internal processes for suites and loges and coordinate the execution and fulfillment (e.g. billing, catering, ticketing, reporting, stadium ops) 
  • Consistently communicate with internal groups and teams to align on service, operations, and communications for respective clients 
  • Assist in managing the budget for suites and loges 
  • Aid in the development of long and short-term premium strategic plans
  • Assist in the coordination of departmental client-facing events
  • Other duties as assigned by Vice President of Corporate Sales

Requirements
  • 1-3 years of premium sales and service experience in sports or other similar event like industries preferred
  • 3-5 years of progressive customer service/hospitality experience
  • Available to work flexible hours, including but not limited to evenings, weekends, and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you have 3-5 years of progressive customer service/hospitality experience?

  2. Do you have 1-3 years of premium sales and service experience in sports or similar event industries? (Preferred)

  3. Are you able to work flexible hours including evenings, weekends, and potential holidays?