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Guest Experience Staff - Premium Concierge with Minnesota United FC in Saint Paul, MN

Minnesota United FC jobs
Sports Jobs in Saint Paul, MN
Facility Operations/Event Staff: Game Day/Event Staff
About Us
Professional soccer has been a part of Minnesota for over four decades and Minnesota United is at the forefront of growing the game at all levels. From the first team to the front office to the Development Academy to our work throughout the Twin Cities, the club’s goal remains the same: to inspire and unite our community through the world’s game. We’ll accomplish this through a culture built on accountability, respect, excellence and honesty and by creating a fan experience and connection to the community second to none. 

Job Description
Members of our Guest Experience Staff are Rare Birds. They are not afraid to be themselves. They are authentic, diverse and glass half-full. Our Guest Experience Staff is obsessed about the details, committed to problem solving and building better relationships with our fans. Lastly, they are as excited about Minnesota United as they are serving the guests who are excited about Minnesota United. Our Guest Experience Staff – Premium Concierge Staff will work in the premium spaces throughout Allianz Field.

Members of our Guest Experience Staff - Premium Concierge will need to bring their enthusiasm to all of the Minnesota United FC home matches during the 2019 season. This part-time position focuses on creating a brilliant fan experience. Guest Experience Staff will benefit from an in-depth look behind the scenes of a professional sporting event, and will have the opportunity to work with professionals from a wide range of departments and levels. There are leadership opportunities for those who work hard and are passionate about winning as a team. The Guest Experience Staff - Premium Concierge will report to the Guest Experience Manager. 
Essential Responsibilities
  • Create a brilliant experience for all fans and supporters
  • Assist with executing various fan experiences in premium area assigned
  • Responsible for responding to guest questions, needs, and maintenance requests by working with stadium team, vendors, area supervisor and reporting incidents 
  • Serve as an ambassador of the Minnesota United brand while building relationships with the members in the premium area assigned
  • Ability to stand and be active long periods of time, and lift at least 20 lbs
  • Ability to interact with customers in a personable and outgoing manner
  • Able to take initiative and create a positive environment
  • Able to work flexible hours including evenings, weekends, and potential holidays
  • All applicants must be 18 years of age or older

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Are you able to work flexible hours including evenings, weekends, and potential holidays?

  3. Are you able to work a majority of MNUFC home games and stadium events?

  4. Do you have previous customer service experience?